Gerber Collision & Glass - Wichita/1427 E 1st St.

My Experience - 0.0/5.0 -

Very good

My Experience - 5.0/5.0 -

Very courteous staff. Josh, the technician, explained the process and the timeline required to repair my vehicle . He also answered my questions. I'm very satisfied with the outcome of my car.

My Experience - 5.0/5.0 -

Yes I am very happy with ur wrk my Kia looks amazing n thank u to Chad for wrking with me n doing a lil extra n to Jessie n to Luke I very happy with the updates n communication, n the quick time you fixed my Kia, I would recommend ur shop to anyone, n give una 10 outa 10 rating

My Experience - 5.0/5.0 -

Everything looks good. The inside is clean. You all get 5 stars and I will send some people your way. When ever I can. Thank you for being so patient with me and the insurance company.

Likely to Recommend - 5.0/5.0 -

Highly recomend.

Repair Quality - 5.0/5.0 -

Everything looks great. Nice paint job. Thank you for cleaning the inside!

Customer Service - 5.0/5.0 -

I will be back. The front has a ding and the windshield needs a check. After 3 inches of ice in Texas at the end of January, I chipped the rubber around it while scraping ice.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Overall satisfied but uncertain about few small spots or blobs ?? are they a little wax. I have left them alone. I did appreciate the updates that were posted to me.

Customer Service - 5.0/5.0 -

Appreciated the updates and helpfulness

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

My reason for not giving you the highest score was based on my experience. On Friday when I came to pick up my car, it was ready. I was greeted by a gentleman which reported that he had tried to contact me about the hail damage, and the option of filing another claim. We engaged briefly about the incident for the repair I was then given a folder regarding the work. As I was outside, and unescorted by any personnel, I inspected the work that had been done. While inspecting the work,I noticed the other female customer that had come in after me was being escorted out by a technicians who was showing her work that had been completed on the car she was picking up. As a result of that visual image, immediately several thoughts occurred to me. Why was I not shown the work that have been completed to see if I had questions or not? I immediately felt disrespected as not being valued, like the other female customer. Was it an oversight? Was it the type of vehicle? Or was it a matter that I am a woman of color and the other female was not? Additionally, after I started the car, I noticed that low tire gauge was on. I re-enter the office and a different guy came up and checked the car and I assumed he put air in the tire or just reset the pressure gauge. Either way, I appreciated his response because the light was off.

Customer Service - 4.0/5.0 -

My reason for not giving you the highest score was based on my experience. On Friday when I came to pick up my car, it was ready. I was greeted by a gentleman which reported that he had tried to contact me about the hail damage, and the option of filing another claim. I was then given a folder regarding the work. As I was outside, and unescorted by any personnel, I inspected the work that had been done. While inspecting the work,I noticed the other female customer that had come in after me was being escorted out by one of your technicians who was showing her work that had been completed on the car she was picking up. As a result of that visual image, immediately several thoughts occurred to me. Why was I not shown the work that have been completed to see if I had questions or not? I immediately felt disrespected as not being valued, like the other female customer. Was it an oversight? Was it the type of vehicle? Or was it a matter that I am a woman of color and the other female was not? Additionally, after I started the car, I noticed that low tire gauge was on. I re-enter the office and a different guy came up and checked the car and I assumed he put air in the tire or just reset the pressure gauge. Either way, I appreciated his response because the light was off.

Returned Clean

My Experience - 5.0/5.0 -

Wonderful job! So happy to.have it back Thank you for the great work you perform.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone at Gerber was amazing. I called Monday to schedule an estimate. I dropped my vehicle off on Tuesday and got it back Friday. Fast, efficient and polite!

My Experience - 5.0/5.0 -

The staff was very helpful with explaining the whole process from start to finish. They answered all my questions and sent updates as to the progress. The work they did on the damaged area is flawless and perfect. I would highly recommend GERBER to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great group of people. Fast work. And easy to work with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The only issue we had was that we had to jump start our pickup so we could leave. Our battery had been completely ran down. We haven’t had to jump it since. It wasn’t a battery issue.

Customer Service - 5.0/5.0 -

The only issue we had was that we had to jump start our pickup so we could leave. Our battery had been completely ran down. We haven’t had to jump it since. It wasn’t a battery issue.

Returned Clean

My Experience - 5.0/5.0 -

The work is always done to my satisfaction and usually ahead of time that they told me I would get it

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They don’t a fine job and I received it a day early

Customer Service - 5.0/5.0 -

Friendly service quality work and I received my truck a day early

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is my second time getting my car repaired with Gerber and I just Love their team and how professional they are! Thank you for everything you do

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

I am waiting the 30 days I was instructed to before washing and then I will make my decision