Gerber Collision & Glass - Wildwood (Fl)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The most important aspect is the quality of the repair work, and this was excellent. I would certainly recommend Gerber.

Repair Quality - 5.0/5.0 -

The work on my car was first class and completely fixed the scrapes and dents that had occurred. Would highly recommend the quality of the work. Also, the staff was very thorough and kept us informed of the status,

Customer Service - 5.0/5.0 -

The staff was very helpful, kept us informed, and made sure that all of the administrative tasks were completed.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

The repair took longer than expected. At first it was difficult to get information from anyone there. I was concerned about the lack of communication.

Customer Service - 5.0/5.0 -

Shelly was especially helpful. She seemed to understand my concerns and was quite helpful.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

Car was dirty upon arrival and seemed to take a lot of time for a bumper. They did have to order the support for under the bumper skin, but that arrived pretty quickly.

Customer Service - 5.0/5.0 -

Communication was pretty good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They completed the work to my expectations and in a prompt fashion.

Customer Service - 5.0/5.0 -

Very personable

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Staff all professional.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have never been treated so well! Your people from the moment I walked in the door I was greeted and taken care of immediately. It’s very rare to have that kind of service. Everyone was knowledgeable, and everyone was ready to take care of me your service advisor. Matthew was very schooled in what he was saying, and saying it so that I could understand it, your receptionist was excellent, she knew exactly what she was saying and made it easy for the customer. All of your people are knowledgeable and very easy to deal with. All I can say is a job well done plus the car looks great. Thank you for great service.

Customer Service - 5.0/5.0 -

Customer service could not be better!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

After picking up my car, I discovered the following night, that my headlight’s were not working.(This was the first time I drove the car at night)The next day Saturday morning I took the car to get lightbulbs replaced. To my surprise I found that the headlights had not been hooked up. This should have been checked prior to me leaving your facility. I was told that the car had been driven and everything worked properly but that was not the case.

Customer Service - 4.0/5.0 -

I felt that everyone was polite but not as informative as they should be. The car was there for a month and I felt the last week I was promised the car daily. I was told The car would be done on a Friday 10/20 then Tuesday 10/24 the latest. I finally picked it up on Thursday 10/26. Don’t placate me. Don’t tell me what I want to hear just tell me the truth.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0 -

Gerber had my car for at least 2 weeks for the the very minor issue. Unbelievable!

Customer Service - 3.5/5.0 -

Always s nice but had a few curves along the way. The office gal said one thing but found out it wasn’t the case. This happened twice.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

We had a couple of delays getting a fender. I was kept informed. The front alignment was done in another garage . Then someon had to come back and recalibrate the drivers side. That all took extra time When we saw the car we were pleased.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I am not happy with the service I received at all!

Repair Quality - 0.5/5.0 -

First of all, I was told that it was going to take six days and it took 27! Then, when I got my car back, the wrong color pinstripe was put on it. To make matters worse, the new paint doesn’t match the rest of my vehicle. So if I were to go trade it in, or sell it, you can tell the difference in the paint. When I expressed my concern to the manager, he was very flippant with me and condescending when I asked for compensation on it taking 27 days versus six days. When I expressed my concern to the two other employees, they shared with me that they have been shorthanded and getting the work done, that the manager has been reported before for his attitude, and how he treats customers. I am extremely dissatisfied with my service, I have not heard from Gerber on when or how my car is going to be fixed!

Customer Service - 0.5/5.0 -

Matthew and the receptionist were very nice to me, but the manager whose name was John Miller, was very rude to me, and his behavior towards me is completely unacceptable

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Because of your faulty work I now have to replace both my radiator and transmission. I will be submitting a bill to you for the replacement.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent staff! Extremely helpful and kept me up to date with the progress of my car's repairs. Very helpful and reassuring on any concerns I had.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

This has been a very smooth process and would recommend Gerber to anyone who would ask about my experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Appears the repairs were properly done, and that's the #1 priority.

Repair Quality - 4.5/5.0 -

Based on the short time that we have had the vehicle back in our hands, it appears that the repairs were done very well.

Customer Service - 4.5/5.0 -

My one major complaint is that they were unable to provide a realistic schedule for completion, making it vety difficult and stressful for us to plan around return of the vehicle! Otherwise, very professional ans courteous .

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend Gerber collision and glass to all my friends. The place was very clean. People were very personable.

Repair Quality - 5.0/5.0 -

I was able to get my car in early to be fixed. Matt was the gentleman who got the ball rolling for me. He was very professional. I was updated every Tuesday and Thursday on the progress and within a week I got our vehicle back it was a fantastic job and we are very pleased with everyone that was involved. Great job thank you everyone

Customer Service - 5.0/5.0 -

Again, everyone was fantastic

Returned Clean