Gerber Collision & Glass - Yulee

4.7 (72reviews)
93%
463360 Sr 200,  Yulee,  FL  32097

In operation 85 years.

Gerber Collision & Glass - Yulee offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
GM
Honda

Reviews (72)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff going above and beyond expectations. The quality of repairs is outstanding, with many noting their vehicles look brand new or better than before the accident. Communication is highlighted as excellent, with regular updates keeping customers informed throughout the repair process. Timeliness is generally strong, with most repairs completed on schedule or even early. Areas for improvement mentioned by customers include occasional delays with parts availability, some communication gaps requiring customer follow-up, and minor post-repair issues like odors or warning lights that need addressing.
Select to learn more
"They went out of their way to make everything perfect. The manger went out of his way to find the correct ..." Read more
"... Staff were friendly and thorough. Repairs look great. You cannot tell the car was in an accident. The work is covered for as long as I own the vehicle." Read more
"The car's windshield and hood were destroyed. Gerber made the vehicle look as though nothing happened."
"A great job was done, even when I thought no way can this be fixed ! I was soooooo wrong they were fantastic!!! ..." Read more
"... vehicle. Office staff extremely pleasant and helpful. They actually care about the customer. Excellent customer service." Read more
"The text messages were a great way to keep me informed about the progress of my car repairs."
"Very very good communication"
"Great communication, very professional and timely!"
"Staff kept us informed of repair progress on a regular basis."
"I had to call for updates. Even got called out by the manager for calling. She didn't know that I was expecting ..." Read more

My Experience

Great service and communication

Likely to Recommend

Repair Quality

Customer Service

My Experience

The part matched the rest of the truck perfectly. Being a seven year-old truck I was worried it would look newer than the rest of the truck. Awesome job matching the paint. I will recommend Gerber to anybody looking for bodywork. Thank you.

My Experience

Good communication. Will still be bringing it back for one loose end but you were upfront about it. Repair looks good!

Likely to Recommend

Repair Quality

There were black smudges inside that i had to clean up. Scratches on the inside door handle driver side. I was told i Need to return for the trim being bowed on outside window bottom panel which I'm thankful for bc it doesn't lay flat. Everything else was good. Repair looks good. Just cleaning up afywr themselves inside and being more careful. Good communication during repair with updates.

Customer Service

Good communication

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

If I could give a 100 I would!

Returned Clean

Likely to Recommend

Repair Quality

Dealing with SilverRock on my Carvana car was a pain for me and I know was a pain for Gerber. However, both Stephanie the service person and Tom the manager went above and beyond to ensure my collision sensor issues were fixed and I have nothing but praise for them! Very consumer oriented and professional, not to mention friendly and courteous!

Customer Service

Very satisfied!

Returned Clean

Likely to Recommend

Repair Quality

Ryan was extremely professional and answered all my questions and concerns and stayed in touch throughout the process. Dana was great calling and getting me scheduled. Thank you

Customer Service

Customer Service was great

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

The entire staff is great...especially Dana. She is pleasant, personable and thorough. Great experience overall

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They really did an amazing job and I was very impressed with their customer service I really am so thankful how smoothly it went and he did the repair very quickly in general as well

Likely to Recommend

Repair Quality

It was a wonderful experience, easy courteous people to work with, they did a great job

Customer Service

Wonderful

Returned Clean

Likely to Recommend

Repair Quality

Ryan and his team did an outstanding job repairing my car. They even had my floorboards cleaned out! The team totally went far beyond what was expected. Ryan also went out of his way to make sure I had a rental for all the days I was without my car. I would definitely recommend using Gerber collision in Yulee. I'm so grateful I did!! Special thanks to Dana, James & Ryan!

Customer Service

Ryan Dana. And James were fantastic!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was done beautifully. Everyone we spoke to was very knowledgeable and they kept us apprised of every step that our car was taking.

Likely to Recommend

Repair Quality

Great communication throughout The Who process. Very honest and helpful. Would definitely go there again if I needed to

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Everyone was up front and transparent about the process. Gave me a date and kept to it with awesome results. Thanks for the work.

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Repair Quality

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My Experience

Great communication, very professional and timely!

Likely to Recommend

Repair Quality

Great result and communication!

Customer Service

Excellent communication

Returned Clean

Likely to Recommend

Everyone I meet where excellent. They truly show quality in every aspect of the needs.

Repair Quality

the car looks brand new. It is great

Customer Service

They went out of their way to make everything perfect. The manger went out of his way to find the correct tire for my car. I have not seen that quality of service in a long tome

Likely to Recommend

Repair Quality

Customer Service

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Customer Service