Gerber Collision & Glass - Zephyrhills
Gerber Collision & Glass - Zephyrhills offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great process. Great communication. Personable and professional staff. Many thanks to Matt, Stacey and Reuben.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept us informed from day one about the entire repair process. The delivery time was before expected
Customer Service - 5.0/5.0 -
Excellent communication
My Experience - 5.0/5.0 -
Time to complete the repairs exceeded my expectations and Stacey at the front desk and Zamora are always friendly, professional and caring
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10+. Super friendly and helpful
My Experience - 5.0/5.0 -
The people were friendly & knowledgeable. The repair was quoted and completed on time. I would recommend Gerber to my friends for repairs in the future. Thanks again for a great repair job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I found the entire process to be very professional and all of the staff to be honest and helpful and knowledgeable . I would recommend this service to anyone who needs to have work done. I’m very satisfied with the results.
Customer Service - 5.0/5.0 -
Outstanding
Returned Clean
My Experience - 5.0/5.0 -
The service was top notch from the minute I made the phone call to the moment I got my car fully repaired. Not only did they take care of my car, but I also felt very confident in the way they helped me through the process. Highly recommend Gerber Collision in Zephyrhills!
Likely to Recommend - 5.0/5.0 -
I am glad that we have found Gerber Collision. They are now my trusted repair shop and I will definitely recommend them to friends and family
Repair Quality - 5.0/5.0 -
My repair was perfect and the process couldn't have been more straightforward.
Customer Service - 5.0/5.0 -
The communication was excellent throughout the process. Everything was clearly explained to me and my questions were always answered in a timely and accurate manner
Returned Clean
My Experience - 5.0/5.0 -
Matt was great and helpful , thank you for your service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt was great , very helpful and honest with my van repair , thank you matt
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent customer experience
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Beautiful job. Everybody was so nice. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful job really quick return.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Forgot the splash guard cover for oil pan and changed fog light on passenger side with different type of halogen light
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your service was very good and set things up so kindly. Thank you
My Experience - 5.0/5.0 -
Excellent customer service! Stacey makes us feel welcome and took care of everything with the insurance company making the process smooth and stress free. Matt was top notch in terms of keeping us informed throughout the repair process and we are very pleased with the results and quality of work.
Likely to Recommend - 5.0/5.0 -
We had a very good experience with this business.
Repair Quality - 5.0/5.0 -
I am satisfied with the quality of work.
Customer Service - 5.0/5.0 -
Stacey was professional, courteous and was very efficient with everything related with the insurance company.
Returned Clean
My Experience - 5.0/5.0 -
Yes the car looks good. Matt and Stacey did a great job at keeping in contact with me letting me know what’s going on with it and when I can expect my car back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks good They kept in contact with me the entire time to let me know what was going on with it.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
There were several things thst should have been checked, before telling my insurance my car was "ready", when it really was not. I consider a car ready when everything has been checked by the customer for functionality and then signing off in agreement that it was ready, in working condition. I had to go back several times because something was missing under the hood, or because a replaxed part was leaking, or because my headlights were not working to safely drive without a citation. These are little things that make a big difference, when the time and care is put into customer satisfaction, and future recommendation/referals. In addition, when telling my insurance my vehicle is ready, when it was not, it triggered a notification to return my rental vehicle the next day. I actually needed my rental for 5 more days, and once it was returned and realizing the vehicle was not ready, I couldn't find another rental available in the area. Huge nightmare.
Customer Service - 3.5/5.0 -
Matt, Stacy, and Michael did their best to communicate with me consistently, on my vehicle's progress. The only issue I had was planning my work around picking up my car, when it wasn't ready, and then receiving calls and text that my vehicle was ready 2 hours after leaving and on my way to work, when i was already hours late. This creates a huge logistical probelm, as I cannot just turn around and decide to come back to the shop on a dime. As far as the technicians who did the service, I think they could exercise more proactiveness in making sure replacements are functional, ensuring nothing is missing, put items back in place, ensuring they don't create new scratches or dings on items they just painted, and making sure parts are aligned/flushed the 1st time. This distinguishes the best shops, from the average shops. If it weren't for Matt, Stacy, and Michael, I would have given a much lower overall score. There is still a gap in my bumper, but I'm very reluctant to ask the technicians to do any adjustments on my vehicle again. I'll find another location, as the technician seemed VERY annoyed everytime I came back to request they fix something they missed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I highly recommend Gerber Collision
Repair Quality - 5.0/5.0 -
Excellent service,
Customer Service - 5.0/5.0 -
Great customer service and exceptional communication and support