Gettel Toyota Ocala

My Experience - 5.0/5.0 -

Excellent body shop and service department!

My Experience - 0.0/5.0 -

Although relatively minor, I found 2 areas with solvent popping, one area that needed buffing, and both protection cups behind the door handles were not installed. They took care of this while I waited but I shouldn’t have been the one to find this. When I got home I then saw paint dust in the left rear passenger seat and. LOT of hand prints on the drivers side window. I’m not saying they did a terrible job but the vehicle should have been inspected by someone competent before telling the customer it is ready for pick up.

My Experience - 5.0/5.0 -

I had my vehicle there, at Gettel Toyota collision center, for repairs. I dropped it off in the morning and my vehicle was done the same day as promised. Staff was excellent and professional.

My Experience - 5.0/5.0 -

Each person I dealt with was courteous, knowlegable and very efficient. Car repair was perfect. Very satisfied.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Many thanks to Jen, the collision manager. It was ready before the promised date and looks great.

My Experience - 5.0/5.0 -

The car looks beautiful. Wish I could have had the whole car repainted, but the hood and roof repaint look fantastic. It was immaculate when I picked it up. You are definitely worth the drive from Jacksonville!

My Experience - 0.0/5.0 -

I was told my car was ready yesterday. So my neighbor took me. I decided to take a test drive before I went home. I heard a humming noise coming from the driver's side rear tire. I took pictures the day of the accident. In one of four pictures I took you could cleary see the transfer of white paint from the semi on the tire and rim where there was major damage. I showed the younger lady at the collision department the picture and told her about the noise. She said that it was the bearing damaged during the wreck. Later the service department calls and said it was the bearing. They have to get approval from my insurance to order the parts needed. When they do get the part in they will call and schedule me and appointment. I've waited 39 work days tomorrow not including weekends for my car. I've been given at least 5 different dates it would be ready. And the first 9 days that Toyota had it I was being told it was totalled and a dollar amount then was like $35,888.00. Then suddenly the 10th day it can be repaired. Needless to say I'm highly disappointed. And even though I did not have my car I've had to make two car payments. So no I'm not satisfied with my overall experience.

My Experience - 5.0/5.0 -

Fantastic work. Kept me informed. Collaboration with my Insurance company was excellent. Jen took great care of my vehicle with excellent service.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Michelle in collision was super nice and helpful, as was the lady at the car rental desk.

My Experience - 5.0/5.0 -

I had a great experience with Gettel Toyota Collision Center, especially with Jen and the team. During repairs for a recent incident, they discovered an issue related to a prior repair that had been done previously. Once I brought it to their attention, they took accountability, handled everything professionally, and made the situation right. Jen kept me updated throughout the process, confirmed that everything was fully corrected, and made sure I was taken care of from start to finish. I was able to keep my rental vehicle until the repairs were completed, and I was not charged anything out of pocket. I really appreciate the timely action, communication, and the way they stood behind their work and corrected the issue. My car looks great, and the whole process ended up being much smoother than I expected. Thank you again to Jen and the entire team!

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

All body work was good. The only criticism have is that the staff could not connect my wife’s cell phone could not be connected to the car’s wi-fi. This will have to be addressed and corrected by the staff

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Michele in the collision center was wonderful. The body work was amazing. I would have bet that the cracked front plastic facia around the grille couldn't be repaired but who ever did the repair is a craftsman.

My Experience - 5.0/5.0 -

The hood and trunk look amazing

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks great and the staff kept me aware of everything going on at all times.. very professional..

My Experience - 5.0/5.0 -

Michelle Davis was excellent to work with. She kept in touch and handled all the insurance details. Including getting insurance ok’s to repair my vehicle correctly using Original Toyota Parts. And arranging payment by the insurance company. I am very satisfied with my collision repair at Gottel Toyota all made possible by Michelle Davis