Gino's Collision Center, Inc.

4.9 (906reviews)
99%
274 Newburyport Turnpike,  Rowley,  MA  01969
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In operation 45 years.

With our new addition we now have 11.000 square feet of working space. As a family owned and operated body shop, we work even harder to satisfy our customers. The proper repair of collision damage is critical to the safety and performance of your vehicle. Each vehicle is repaired to factory specifications in our state-of-the-art collision center facility. Our highly skilled technicians use only the highest quality equipment, parts and materials.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Chinese
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (906)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or even better than before. The detailing of vehicle interiors upon return was a frequently highlighted and appreciated bonus. Communication throughout the repair process received high marks, with customers valuing regular text, email, and app-based status updates that kept them well-informed. Staff friendliness, professionalism, and helpfulness were repeatedly commended. Timeliness was generally strong, with several customers noting early completion. A few customers mentioned isolated concerns, including occasional delays, a miscommunication on pickup notification, unexpected rearranging of personal belongings, and a desire for more consistent daily updates - all noted directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"I couldnt be happier with the work they did on my car. It was perfect. I would rate them 10 Stars."
"fantastic follow-up and attention to detail. Basically ,a previous repair on the rear panel of ..." Read more
"Can't thank you guys enough you did an awesome job you did more than I expected you detailed the inside I wasn't even expecting that ..." Read more
"They did fabulous spotless, work, and communicated well throughout the process!"
"The repair quality seems fine. What I didn't like was the rearranging of my things ..." Read more
"Job was completed a day earlier than promised; excellent work."
"Ready 3 days earlier than promised."
"You guys had it done before you said like I said excellent work no complaints highly recommend you guys hopefully ..." Read more
"You said about 2 weeks and I think you beat it by 2 days with the 4th of July holiday in the mix."
"Early"
"The customer service was great. They did a great job keeping me informed with the progress on my car."
"... make it easy to come in and schedule repair work. I really appreciated the emailed updates on my car's repair. Will definitely recommend to anyone looking to have ..." Read more
"The team was on spot they kept me informed to even before I even asked how things were going no complaints at all"
"Courteous, knowledgeable, timely and excellent communication"
"... breaks! Easy service through insurance for body work. The only one thing I'd ask for during the body work was daily communication on the status but customer service ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team is very professional. We like being updated on the process without having to call. The paint blending exceeded our expectations. The clean up detail

Likely to Recommend

Probably would.

Repair Quality

Car looks great. If stead of getting same update twice in a row, would have been nice to say your shorthand. Easier for my plans.

Customer Service

Question answer previously

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Response from Gino's Collision Center, Inc., 08/19/26

Thank you for your support, Marie! We're delighted you visited Gino's Collision Center in Rowley. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Likely to Recommend

Repair Quality

cars paint has bubble spots, car is being mechanically repaired but will be brought back in to get redone

Customer Service

very understanding with the paint problem

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 08/19/26

Thank you for your support, Ronan! We're delighted you visited Gino's Collision Center in Rowley. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Likely to Recommend

Repair Quality

I am very pleased with the paint job that Gino's did on my 1993 Mazda Miata. It's much more fun to drive around now!

Customer Service

Jackie and staff always kept me updated on the status.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Response from Gino's Collision Center, Inc., 08/19/26

So glad we could help, Mary! It's wonderful to hear you're happy with our service at Gino's Collision Center in Rowley. Count on us for all your future automotive needs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 08/19/26

Appreciate the 5 stars, Dave! We love serving customers like you at Gino's Collision Center, conveniently located in Rowley. For expert collision repair or mechanical service, we're always near you!

Likely to Recommend

Repair Quality

Always do a great job on body repairs! The office personnel is also very easy to work with.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 08/06/26

So glad we could help, Michael! It's wonderful to hear you're happy with our service at Gino's Collision Center in Rowley. Count on us for all your future automotive needs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/31/26

Appreciate the 5 stars, Cathy! We love serving customers like you at Gino's Collision Center, conveniently located in Rowley. For expert collision repair or mechanical service, we're always near you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/31/26

Thank you for your support, Riley! We're delighted you visited Gino's Collision Center in Rowley. We look forward to assisting with any future automotive needs, whether it's collision repair or mechanical service.

Likely to Recommend

Yes already have ... MANY TIMES. And a few didn't listen... and they called back later to say..... We should have gone to Ginos

Repair Quality

This is the 3rd time we have had our vehicles repaired by Ginos. They are great to work with. They keep you posted they are clean professional and responsive.

Customer Service

Excellent. They are always pleasant to deal with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/31/26

Thanks, Eric! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Gino's has outstanding mechanics there and the people working in the office make it easy to come in and schedule repair work. I really appreciated the emailed updates on my car's repair. Will definitely recommend to anyone looking to have work done.

Likely to Recommend

Repair Quality

Fantastic company, great work, on top of things!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/22/26

Thanks, Leslie! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Repair Quality

Customer Service

It would be helpful to know before I picked up the vehicle, I was going to get dinged for 3% if we used a credit card. For 51.- I would have brought a check. Kinda lame.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/31/26

Thank you for your feedback, Mary. We completely understand your frustration, and we apologize for the surprise. We should have communicated the credit card processing fee before pickup. We truly appreciate your business and will use your feedback to do a better job of making this clear for our customers in the future.

Likely to Recommend

Repair Quality

The repair quality seems fine. What I didn't like was the rearranging of my things inside the car that had nothing to do with the repair work. Most of the things weere there for a reason, and I did not enjoy having to find where you put them and putting them back where I wanted them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/29/26

Ann sorry to hear that we did not clean the interior of your Corolla as well as we could have. We would welcome an opportunity to redo it at anytime in Rowley that is convenient for you or have our mobile detailing team travel to your home or office to address it right away. Thank you for choosing us to assist with the front end damage repair.

My Experience

I am a very satisfied repeat customer. What more needs to be said,

Likely to Recommend

I have recommended you to others and that is how I found you. A good friend had used your services and told me about you.

Repair Quality

I am a very satisfied repeat customer. What more needs to be said.

Customer Service

The easiest repair I have ever had. You along with my insurance company and the car rental company worked seamlessly. I do not know how I could have asked for better service..

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 07/14/26

Thanks, John! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

My Experience

Response from Gino's Collision Center, Inc., 07/14/26

Appreciate the 5 stars, Daniel! We love serving customers like you at Gino's Collision Center, conveniently located in Rowley. For expert collision repair or mechanical service, we're always near you!

My Experience

Work done to our satisfaction on time. Great job in communicating with us during the process

Response from Gino's Collision Center, Inc., 07/10/26

Thanks, Henrik! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 06/19/26

Appreciate the 5 stars, William! We love serving customers like you at Gino's Collision Center, conveniently located in Rowley. For expert collision repair or mechanical service, we're always near you!

Likely to Recommend

Repair Quality

They did the work on time.

Customer Service

They were very nice and accommodating.

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 06/19/26

Fantastic, Carolyn! Your positive feedback on our repair service at Gino's Collision Center, Rowley, means a lot. We're proud to be your trusted shop for all automotive needs near you.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 06/11/26

Thanks, Nancy! We're thrilled you had a great experience at Gino's Collision Center in Rowley. We're always ready for your collision repair, mechanical service, or automotive needs right here near you!

Likely to Recommend

Repair Quality

Done quickly and perfectly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Response from Gino's Collision Center, Inc., 06/11/26

So glad we could help, David! It's wonderful to hear you're happy with our service at Gino's Collision Center in Rowley. Count on us for all your future automotive needs!
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