Goldstein Collision Repair Center
In operation 61 years, 7 years at this location.
Goldstein Collision Center is a full service repair shop that works with all insurance companies. Our goal is to provide excellent customer service and quality repairs on a timely basis.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Right now I'm not sure the safety features have been turned on. For example, the lane departure feature is not working.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 3.5/5.0 -
Took ages but the receptionist kept me up to date and friendly
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I had to call and ask for updates instead of getting a call from a repair advisor. The only call I got from the repair advisor was after two weeks when the job was completed.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
I was happy with the work that was done but the communication that I received from goldstein was horrible. They sent me a text with the wrong date and then proceeded to give me several additional incorrect dates of when the work would be done. Every time I called, they would put me on hold for 10 minutes to go check on the car to tell me if it would be ready or not. They never called me, they only sent incorrect text messages.
My Experience - 0.0/5.0 -
Still waiting for them to find my keys!
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
The repair seems ok. However they lost my keys. They did make me a new key but I’m still trying to get my second reprogrammed.
Customer Service - 3.5/5.0 -
The first agent I dealt with closed out the case because the insured refused to reply. The second agent was more helpful.
Likely to Recommend - 5.0/5.0 -
They were great
Repair Quality - 5.0/5.0 -
Completed on time, easy to manuver
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Waited to long. I'm now waiting to here about problems that need correction.
Customer Service - 2.5/5.0 -
I am disapointed with the time frame and the waiting I had to indure. I understand that the other insurance co was the cause but no one made effort to get things moving. Also I am waiting for a call back in regards of additional repairs and fix some of the already made!
My Experience - 5.0/5.0 -
Goldstein Collision is the best! I never had a question unanswered from the time I arrived to my pick up. My vehicle looks like new. The entire staff is lovely. Thank you for being so communicative and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Delay in completing the total work. Estimation was exceeded by over a week. Star was otherwise helpful.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It was good but they left out the underneath splash pads that broke as well
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When I called to see when car would be ready my advisor Dave was rude said I was taking up his time on the phone when he could be processing things,each time I needed to extend my rental and I needed to know the status of my vehicle.This is my 3rd Jeep Grand Cherokee I buy from Goldsteins in latham.I will never use this body shop again.Then I get a text today5/9 my Jeep is ready I picked it up a week and a half ago!!!
My Experience - 0.0/5.0 -
Picked up April 1 1) there is excess black paint on the drivers side window 2) I was assured the NYS inspection would be done after repair. At pickup, it wasn’t done, the front desk said “i dunno, it’s not my department”.
Likely to Recommend - 2.5/5.0 -
would like to give you a ten. Get me to ten!
Repair Quality - 3.0/5.0 -
Already did this last week! The crosstrek is functioning great, but- 1. Excess black paint splats left on driver's door window from repair 2. Rep said that they would complete the due nys inspection along with the repair. When I picked up the car, it was not done, and the employee at the front desk stated she didn't know anything about it 3. damaged pieces removed during the repair were left in the trunk- we found them immediately, brought them to the desk, and an employee took them- I just want to make sure you are aware that goldstein has the parts, should insurance still need them documented.
Customer Service - 3.5/5.0 -
"10" for the following employees I interacted with A. Dave, employee assigned to repair comms via call/text B. Employee 1 when I called and asked to get repair update C. Employee 2 when I called to get repair update D. Employee I gave the old damaged parts to that were in the trunk when I picked up- he was helpful "6" for the front desk employee when we picked up- did not provide even a superficial layer of empathy that the inspection wasn't completed as promised, offered no followup other than communicating to us that she doesn't know because she doesn't work saturdays. She gets a 6 instead of a 4 because I get it, we aren't all morning people, and if you don't have the info, you don't have the info.
My Experience - 5.0/5.0 -
The work was done fast and well. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
My Experance Was Very Good
Repair Quality - 5.0/5.0 -
So Far So Good!
Customer Service - 5.0/5.0 -
So Far SO Good!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0 -
Well first off, they had my vehicle for 3 months. As well as I have new damage on my car from them or the tow truck. As well as the work was shitty, there are screws and stuff hanging from the new parts and now my car is making noise from where the repairs were done, that it's never made before. On top of that, the parts breakdown isn't even accurate or true, they said they put a new tire on my car and there was no new tire, which leads me to wonder what else they half asked or just didn't do.
My Experience - 0.0/5.0 -
After a month of misinformation, unclear communication, being told the car was done 3 times and it was not, employees that give completely wrong information, do not use the work update app correctly and a suspiciously high amount of additional “damages” to the vehicle, I am DONE. I want my car back and I will never come back and would never recommend them. We bought the car from a Goldstein dealership from Derrick, who went above and beyond to get us a car during a pandemic and all over email, so we expected the same exceptional Goldstein service at your collision center. There were attempts on the shop managers behalf to pacify us, but by that time I was so angry, his misinformation just made it worse. The first time I ever called I got a vibe from the receptionist that she did not care to help me at all and I should have taken that as a sign to go somewhere else and I didn’t follow my first impression. Just INCREDIBLY poor customer service from start to finish. If I didn’t follow up every few days I probably never would have gotten any updates at all.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Kept me up to date. Very helpful when zi picked up the vehicle