Goldstein Collision Repair Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looks like a brand new car. Great job!

Customer Service - 5.0/5.0 -

From the original estimate to the final repairs, the team at Goldstein Collision Repair were extremely professional and efficient.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I am not a mechanic but it looks good to me

Customer Service - 4.5/5.0 -

There was a bit of a delay in finishing the job or this would be a definite 10! And, frankly, the manner in which I was advised about the delay was timely, professional and courteous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing work!

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I am not happy with the customer service that was provided me during the time of my 5 week repair. Originally my car was quoted as having a 5 day repair. Goldstein did not make this original timeline and I heard on day 7 or 8 that it would now be 2-3 weeks because they needed to rewire the bumper cameras and the parts were out of state and it had to be done by a Nissan dealership. Fine, whatever, I'm on vacation! When two weeks had gone by I asked for an email update and it was many days later before I received it. When I did, my representative said the parts were received and it should be done by Wednesday. I called on the Wednesday it was promised and when I reached my representative Ryan Jones he treated me like I was a nuisance and spoke to me rudely. When I asked him if my car would be ready today he said in a rude tone "It doesn't look like it is" and I said "can you please call to find out when it will be done?" and he replied "yeah....I can do that" I then asked to please let me know when it would be done by the end of the day. Wednesday at 6 o'clock rolled around and I had not heard from him. I checked my email and he had emailed me that "oh my car is ready and he would work to have it done and back to me tomorrow". He should have called me like I asked and not emailed me, terrible customer service. Then here's a kicker!!! Thursday comes and goes and I STILL DO NOT HEAR BACK, no car! I then call to inquire at 3:00pm on Friday and he is at lunch so I leave a message. Then he calls me back and it is magically done and ready for pick up Friday evening! I ask that you be honest with your customers about due dates, do a thorough estimate to know all the parts needed to do a repair so you can have all the parts ordered, respond to communication in a timely and appropriate manner. I hope that I never have accident repairs again, but if I do I will NOT be coming back to Goldstein and I will not be recommending them to anyone I know!!!!

Likely to Recommend - 0.5/5.0 -

Nope! I pray that I never have a need of accident repairs, but if I do I will NOT being going to Goldstein and I will NOT recommend it to anyone and I would recommend Liberty Mutual taking them off their list of reliable companies to work with!

Repair Quality - 4.5/5.0 -

The bumper looks great, thank you for cleaning the inside of the car, but my husband questioned a couple "new" scratches on his vehicle.

Customer Service - 1.0/5.0 -

There were a lot of factors that occurred while my car was at Goldstein. Most out of the shops control but when I would call for check in's or email for progress my case manager Ryan Jones treated me like I was a nuisance and made me feel very under valued as a customer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looked good as new.

Customer Service - 5.0/5.0 -

Liberty Mutuaal was helpful and efficient and made a stressful situation much easier to deal with.