Greenville Toyota Collision Center

My Experience - 5.0/5.0 -

The Toyota Collision is the best! I would not take my car any where else.. They go out of their way to make sure their customers are completely satisfied. They are prompt, courteous and always keep you updated on your vehicle repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service. The only place to go that I trust in fixing my car repairs.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Staff was very helpful and kept me informed through the repair process. Enjoyed working with Kathleen.

Likely to Recommend - 0.5/5.0 -

he experience with the Toyota Collision Center fell significantly short of expectations in terms of work quality, project management, communication, and integrity.

Repair Quality - 1.0/5.0 -

The collision center had my 2013 Toyota Tundra for approximately 63 days. After the vehicle was returned and payment was made, multiple issues remained: only two of six tonneau cover brackets were properly secured despite several prior attempts, the rear bumper step pad (52057-0C030) was bowed with misaligned or broken clips, the wheel well liners and toolbox were installed incorrectly, and fasteners and clips were missing from the bed rails. I raised the tonneau and step pad problems with Collision Center Director Michael Jordan and General Manager Rebecca Bugg; the additional issues were discovered afterward. There were also ongoing problems with insurance supplements and clear communication throughout the process. Overall, I am disappointed in both the management of the repair and the skill level of the work performed.

Customer Service - 0.5/5.0 -

Very poor customer service, knowledge, and communication.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Giving credit where credit is due, high regards for this professional staff.

Repair Quality - 5.0/5.0 -

Excellent staff was thorough in their evaluation and execution. Much appreciated.

Customer Service - 5.0/5.0 -

Good service from the front desk staff. They coordinated with the insurance company and handled the paperwork.

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 1.5/5.0

My Experience - 0.0/5.0 -

We have never experienced this level of lies and lack of communication ever in getting an automobile repaired. Upon researching body shops we thought that Toyota Collision was the best place for our vehicle. However, after multiple phone calls and leaving messages we finally were able to talk to someone. That alone says a lot , but we proceeded anyway hoping for a favorable outcome, but the lack of transparency was unacceptable. After our experience we feel that it’s no longer a place that we could trust or recommend for repairs again. It should have never took over two weeks for a minor repair, especially after being told that the shop was not busy. Upon picking up the car no one explained the warranty or even what was done without me asking. The process was just not good for us.

My Experience - 5.0/5.0 -

Great work on repairs. Very satisfied

My Experience - 5.0/5.0 -

A team that values craftsmanship, professionalism, communication and attention to detail. Final result exceeded my expectations.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

This is a great repair center! You will be taken care of from beginning to end Michael, Kathy, and Lea Ann have your back from beginning to end. I received a text every Friday about the status. They continued to work with the insurance company on the claim even though they were lacking. I know it’s not a good thing to go to Collision center, but they will make you happy!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They have a great team. Direct communication, customer service and attention to detail.

Customer Service - 5.0/5.0 -

Michael Leanne and Kathy, five stars for customer service

My Experience - 0.0/5.0 -

Communication between service and body shop are not good! Service texted me that my car was ready. I came to pick it up after returning my rental car and found out it was not ready to go, because the insurance company had not approved the final bill. Several hours wasted because I had to come back the next day

My Experience - 0.0/5.0 -

Took too long 4 months and u still have it wrong I do not have my car back

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was courteous personable kept me abreast of Repair. The price was reasonable, and I was completely satisfied. Surprisingly following and needed repairs my vehicle appeared practically new.

My Experience - 5.0/5.0 -

Great job on the quality and delivery.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work, and good timing.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We appreciate the quickness of allowing us to bring our Corolla to you for the recall on the paint. We also had a check engine light come on last weekend so I called your dealership and the rental agent helped us get the car to a local Toyota dealership in our area and they were able to quickly fix the issue. We’ve had nothing but a great experience with everything so far.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We’ve had a great experience with our car being seen, diagnosed and repaired in a timely manner.

Customer Service - 5.0/5.0 -

We’ve received great communication with the customer service department.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It did take quite a bit of time for repair but I realized that parts had to be ordered. Communication was great!

Customer Service - 5.0/5.0

Returned Clean