Greenville Toyota Collision Center

My Experience - 0.0/5.0 -

Told that it would take 5 days and if need 6. Communication between insurance company was an issue because of price difference. This would have been ok if I was informed. Advised toyota collision that if vehicle was not ready after the max days said I would need a rental. No communication after 4 days. Called multiple times Thursday, Friday and the next monday and all I got was that Ken would call me back. No one called me back. My wife called the GM Michael Leary and a rental was available immediately. He saved the day along with Ash leigh. From that day I was never informed about the vehicle from the Toyota collision center for 8 days. With all the calls I made and they kept saying Ken would call me back..he NEVER called!. No one called the day my vehicle was ready and still they did not call....Yet again I had to call and apparently it was ready bar a wash from dust. Would I ever take my vehicle to Toyata collision center again. NO. I will however take it to service under Ryan's care as usual.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Car was totaled therefore no repairs!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

My car sat at your repair shop for 48 days. I had very little contact from your team on the progress of my car. Anytime I wanted information I had to call leave a message and then wait. When I would finally receive a call back the women would have to go find the answer from someone else and then call me back with an answer. Very poor communication. First time I went to pick up my car all of the repairs were not made. I have not seen it in the day light yet but my husband says the final product looks good. Not worth the aggravation of dealing with your shop. I would not use your shop again based on the poor communication nor would I recommend it. It's a shame. The technicians in the back seem to do great work but the getting through to people shouldn't be this hard. Again car looks great but the customer service was poor.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Takes entirely too long for repairs.

Repair Quality - 5.0/5.0 -

Very slow getting things completed

Customer Service - 5.0/5.0 -

John was quick to respond to my emails

Returned Clean

Likely to Recommend - 3.0/5.0 -

It depends on what the problem might be.

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0 -

We had an unusual problem with lack of communication among myself, the collision center and the insurance company. A two week repair job took 12 weeks, one loaner and two rentals!

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Had always heard Toyota had a good body shop. I was very disappointed in my experience. I was told they had some people quit that’s why it took so long with my car. It took me a few weeks to get an appointment for my car and it had to sit there a week before it was even looked at! I could’ve been driving my car for a week if I had been told they did t have time to start on it when I brought it in. This was very unfair to me and my insurance company to have to pay for a rental car for a week that my car just sat there without being touched!!!

Repair Quality - 0.5/5.0 -

It took 3 1/2 weeks to fix my car. Couldn’t get anyone to call us back when we called to check on my car.

Customer Service - 0.5/5.0 -

Made an appointment to have my car fixed and it took a week after I dropped it off before they even looked at it!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Would depend upon their time requirements

Repair Quality - 4.0/5.0 -

Repair looks good; took much too long

Customer Service - 5.0/5.0 -

Great front desk help - outgoing, efficient, personable

Returned Clean

My Experience - 5.0/5.0 -

Continue to provide such awesome service..Thank You so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0