Group 1 Restoration Center

Likely to Recommend - 5.0/5.0 -

Always refer my friends and family here.

Repair Quality - 5.0/5.0 -

Great job! Beautiful work on my beautiful car! Thank you!!

Customer Service - 5.0/5.0 -

Very prompt and efficient.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Mark was great. Kept me updated and work was great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The issue I have was fixed and I am very satisfied.

Customer Service - 5.0/5.0 -

Very accommodating.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Stephen was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job was done.

Customer Service - 5.0/5.0 -

good job was done

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0 -

Very slowly they did job

Customer Service - 1.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes, The repair was so seamlessly executed, you'd never even know it happened!

Repair Quality - 5.0/5.0 -

The repair has been completed to an exemplary standard.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Best working

Repair Quality - 5.0/5.0 -

Service good

Customer Service - 5.0/5.0 -

Satisfaction

Returned Clean

Likely to Recommend - 5.0/5.0 -

I was totally satisfied with the repair and how it was handled.

Repair Quality - 5.0/5.0 -

Service was don

Customer Service - 5.0/5.0 -

My service was completed in a timely fashion and in fact was completed before the scheduled deadline. I also received updates on a regular basis throughout the time my car was with Group 1 Collision. Samuel gave me step by step instructions that were very clear and precise of who to contact at State Farm insurance and also Enterprise car rental.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have recommended your facility to many people i know

Repair Quality - 5.0/5.0 -

Bo Li has always been great each time I have bought my various cars in for repairs. If it was not for him and his excellent customer service, I would have gone elsewhere

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

None

Repair Quality - 5.0/5.0 -

Very professional and took care of business.

Customer Service - 5.0/5.0 -

Good

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repaired back fender area, trim, and sonar detector’s. Paint match’s beautifully. Paul updated me on the repairs and when I received back all the inside leather seats, dash looked brand new beautiful and clean. This was a 2019 RX 350 with just a little over 50,000 miles.. Love my car and the care given to it.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

See my previous comment.

Repair Quality - 1.5/5.0 -

At the end, the fix was fine, but it was a struggle to get to that point...

Customer Service - 0.5/5.0 -

Very poor customer service from Samuel. My fix estimate was 3-5 days, but it got pushed back to 10 days, due to multiple issues. First issue was the assigned painter not showing up. I understand this was beyond Samuel's control, but despite my calling him and him telling me he would call me back, I didn't get a call from him. He explained he was sick, so OK, understandable. The completion of my fix was pushed back by 3 days to Monday. But when I called around 2 PM, Samuel said the painter sent back my car because the repair on my roof was incomplete. I appreciate the painter paying attention and noticing this, and wanting to give me a perfect fix. But why didn't Samuel give me a heads up the whole day until I called to see when the pick up time was. It got delayed again to the next Wednesday evening, so we finally went to pick it up, only to find the fin cover not attached to the roof, and water (from the carwash) was spilling out of the fin cover. It was obvious the fix was incomplete by looking from the side, and the other guy who showed up because Samuel had gone home was able to clearly see it, and documented it. We went home without our car, wasting and hour of drive. Next morning, I called Samuel, and his attitude was really bad. He could care less about the situation, and could not wait to hang up the phone. At this point, I was irritated (can you blame me?) and I politely asked him how he could sign off the fix when it was very obvious it wasn't attached to the roof, and he just said he didn't notice. Not even a slight sign of sympathy or apology. He called back a several minutes later to tell me they had fixed the issue overnight, so the car was ready to be picked up. So we went to pick it up, and then he finally said sorry, but no other explanation and very little words other than that. Really strange behavior from him. I'm not sure if he is always like this, or he just happened to be going through something to affect his mood. I hope I won't have to use any more bodywork services, but if I have to, I'd probably go to another certified bodyshop.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks like new witch it is very happy

Customer Service - 5.0/5.0 -

Mateo Chaparro kept me up to date on all work being done so I could know what was going to happen next he made it easy for me thank you Mateo

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Bo was great. Job was quicker than Ford (they suck)

Customer Service - 5.0/5.0

Returned Clean