Group 1 Toyota North Austin Collision
In operation 19 years, 4 years at this location.
Group 1 Toyota North Austin Collision (formerly known as Toyota of North Austin) is a fully equipped state-of-the-art facility that can handle everything from minor blemishes to major extensive repairs. We work with ALL major insurance companies. In case we meet by accident, you will be glad we did. Our factory-trained technicians are certified to handle repairs on virtually any vehicle, including cars, SUVs, light trucks, and panel vans.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great.
Customer Service - 5.0/5.0 -
My car looks great. Frank kept me informed throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Anthony was great! Super communicated and made the process very easy
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Anthony provided superior customer service. He communicated the repair status on a regular and timely basis . Excellent job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Anthony was informative and courteous. The delays were no necessarily the shops fault but they do reflect on my opinion.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0 -
It took a month to replace a bumper. It wasn’t even the insurance company lagging behind with their paperwork. They got back with confirmation within 2 business days maybe even less. My car wasn’t even processed for almost 2 weeks. The notification system kept telling me it was going to take until the middle of May for my car to be completed. I dropped it off at the beginning of March. I kept having to call to get updates on my car and asking when it will be worked on. Axel was a nice guy that always answered the phone so I gotta shout him out. Car got washed so I gotta give you that.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I rate my referral at a 5 based off the out of pocket expenses after insurance, delays in parts, not 10/10 workmanship
Repair Quality - 2.0/5.0 -
Noticing uneven gaps. Frame was not fully pushed back into the correct position. Driver side tow tag is not level. Passenger headlamp is not level. Clear coat on replacement bumper is scratched.
Customer Service - 3.5/5.0 -
Frank did his best to communicate part updates. The delayed parts comms could have been a little more explained. I felt like I had to push for a pickup date and time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Muy buen servicio me hicieron gracias por el apoyo
Customer Service - 5.0/5.0 -
Muy buen servicio me hicieron gracias por el apoyo
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
From my experience, the quality of work was top-notch. But I value customer service and customer empathy a lot more and would be cautious about recommending the shop to someone. I think I would’ve felt differently even if the wait was 2 1/2 weeks for calibration if I could see that the representatives were working hard to try and get me my vehicle in time. The consistent answer I kept getting was there were many vehicles in line and I can’t do much in getting your vehicle in for calibrations. I expect a few days of waiting but once the repairs were done a 2 1/2 week wait I don’t think is acceptable and left me with a little bit of a bad test through this experience.
Repair Quality - 4.5/5.0 -
Very happy with the quality of the repair
Customer Service - 1.5/5.0 -
I was actually really satisfied with the quality of the repair which was done pretty quickly. Once insurance approved all the supplements. The biggest issue I had was with my vehicle waiting in line for more than two weeks to get into calibration. I was getting regular updates twice a week from Anthony, but it was always with the same status of waiting for calibration. I didn’t feel there was a level of customer empathy in trying to get my vehicle out of the body shop in a timely manner. Until I escalated and insurance pulled my rental vehicle that was when the shop was able to put my vehicle in line for calibration which then took just a day to get me my vehicle back
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It is always best to use dealer even if it takes a little longer.
Repair Quality - 4.5/5.0 -
I'm thankful for the work and repairs like it never happened. Also Axel was very patient with me as I know I called for updates frequently. My only criticism is time I wish it could've been done sooner than 4 weeks.
Customer Service - 5.0/5.0 -
Axle was great kind and patient.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Took 2 months
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I liked the speed in which they were able to repair my vehicle. Frank Taylor kept me informed on the progression of the repairs and was super nice to work with.