Group 1 Collision Round Rock
In operation 9 years.
At Group 1 Collision Round Rock (formerly known as GP1 Collision of Round Rock), our entire team prides themselves with delivering top-quality repairs. We are the only Mercedes-Benz Elite Level II and Sprinter certified collision repair facility in the Austin area. Group 1 Collision Round Rock is Rivian dual certified for R1T, R1S, and EDV. The only Rivian Certified Collision Repair center in the area. We are Ford as well as Ford Aluminum Certified. The most state of the art Equipped Ford Center in the area. We are also the only Nissan and Infiniti Certified Collision repair facility in the area. Our state-of-the-art equipment/tools, as well as factory-trained and skilled technicians, are what is needed to repair your complex vehicle. GP1 Collision is Hyundai Certified. GP1 Collision Center performs repair's all makes and models and are the premier location in the Austin area for Sprinter Transit and Rivian High top van
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
2 things are not working -- right rear radar sensor (scanner says it's not getting power); and the coach battery is not charging at the proper rate. These are both connected to damaged wiring that was supposed to be repaired.
Customer Service - 3.0/5.0 -
Response was painfully slow.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an excellent job and communicated status frequently by text.
Customer Service - 5.0/5.0 -
They were on top of everything, such that I only made one request of them and it was handled promptly and effectively.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tylor, he is nice and professional employee of Nissan. I fully satisfied with his service for the Rouge.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Richard was great. He kept me informed and reviewed everything with me.
Customer Service - 5.0/5.0 -
Everything and everybody was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Richard was very professional and respectful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks fabulous! The color is correct and Taylor and his crew did a fantastic job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks good as new, my wife is happy to have her prized possession back. Richard did great. All the staff were friendly and responsive
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
For sure
Repair Quality - 5.0/5.0 -
It was a very easy experience. They called with updates and was easy to get a hold of if I needed anything.
Customer Service - 5.0/5.0 -
They did an awesome job.
Returned Clean
Likely to Recommend - 1.5/5.0 -
I took our Rivian there after damage from our garage to the side mirror. The estimate process was great and once we filed a claim with our insurance they were quick to start the repairs. That’s when the good stopped. We had to call to ask about status multiple times. The parts were delayed because of weather (I know they can’t control that!) and then the pickup was delayed more because they couldn’t figure out the configurations and had to get Rivian involved in configuring the new cameras. Then we got a call from them stating that during the detailing process, the car was scratched and had to be repainted, which occurred on a holiday weekend and delayed pickup even longer. Once it was repainted, I got a text at 7:30 AM stating that it was ready. I called and spoke to the front desk at 9:00AM and was told it was ready. I drove my husband up there and had to drop him off, and he was told that they had to do more configurations and it would be “a few hours.” So I had to go back and pick him up - even after I confirmed that it was ready to go. When it FINALLY was ready, we were incorrectly overcharged and are still waiting on a $417 refund from almost a month ago. Overall- a very frustrating experience. From the time we dropped the car off and then got it back, it was 32 days. We didn’t have a rental, and it was really inconvenient.