Gwinnett Place Body Shop

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Michael went overboard to meet my needs

Customer Service - 5.0/5.0 -

Again Michael was accommodating

Returned Clean

My Experience - 5.0/5.0 -

You guys did a good job on my car and it was a fast process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great attention to detail!

Customer Service - 5.0/5.0 -

Excellent!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Completely satisfied with the workmanship and friendliness by everyone at the shop. I would highly recommend them to anyone who may need their services.

Likely to Recommend - 0.5/5.0 -

I would recommend it to somebody. I don’t like.

Repair Quality - 0.5/5.0 -

I dropped my truck off on June 15 at the body shop and was told it would take two weeks to complete the work. I informed them at that time that I wanted them to transfer the truck to Gwinnett Place Ford MECHANICAL shop to do all of the recall work on the truck immediately after the bodywork was completed. The biggest item was the trailer disconnect and the trailer break notifications continually coming up on my screen and that was a priority? I was told they would inform the mechanic shop about the transfer and about my concerns along with all of the other recall items being completed immediately afterwards. I also question them about the company logo on the driver’s door being replaced because that door was damaged. I was told that they would handle it. Two weeks go by and I never received a call about an update on the progress. I called the beginning of the following week and was told that they were still waiting for parts and did not have a completion date at that time. I called three days later and was told that the person who was in charge of my vehicle had quit and that this was delaying completion. I called the beginning of the fourth week and still had no answer as to when the truck was going to be completed. Finally on 16 July, I was told after I called to get an update that it would be done the next day July 17 and was being transferred to the mechanic shop and that they were aware that it was coming and they had everything that they needed to complete the recall repairs in a day. On the 20th I called to speak to Cederick in the mechanic shop to see if my truck was ready. He was not available and I was told that he would call me back. That never happened. I called the next two days and asked for Cederick and was told he would call me back and I never received a response. That Friday I called and I was told that the truck was completed and that it was moved back to the body shop. Nobody called me to inform me about this. I called the body shop and they said that they had the truck but that they were waiting for a supplement through the insurance company about additional work that was performed to make the proper Repairs. Why did it take so long to submit a supplement for work that the body shop did and or why did they do the work without a supplement being approved? I am an insurance in any legitimate contractor would not perform work unless they knew that we were gonna get paid. The truck set for another week at the body shop waiting for supplement approval. I still got no call about an update. I happen to be in the area on 28 July and call the body shop and they told me we are good and you can pick the truck up. Why wasn’t I called? I picked the truck up on the 28th and inspected it and found multiple items that were still not completed correctly by the body shop and the mechanic shop. Regarding the body shop.- the logo on the driver store was not installed, the LED light on the driver side headlights doesn’t function and the right turn blinker, clicks, constantly when engaged. I assume it’s a bad solenoid. I brought all these items up with Mitchell before I drove the truck off the lot and I had him sign the final invoice noting that these items were deficient. Driving the truck now I have additional issues with the work that the MECHANICAL shop did. I am still getting the same to constant notifications on my screen that the trailer disconnect in the trailer brakes are not functioning properly. I also have issues with my scr

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks to your entire Team, for the hard work and excellent service!

My Experience - 5.0/5.0 -

Tim was absolutely amazing. He went above and beyond to make sure I was taken care of promptly not to mention that the car was taken special good care of. I’ve been coming here for 18 years and he definitely extended the Gwinnett place body shop hospitality and care tenfold. Not to mention arranging a pickup for me to come back and get the car the next day. Thank you so much Tim! Always the best work and the best team and Tim was great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tim was absolutely fantastic in his efficiency and execution of the repair. The whole team went above and beyond from carol to Tim to Cory. Thank you all so much.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

谢谢你们的辛劳与优质的工作、服务。祝公司生意兴隆，财源滚滚！

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great. They always provided great customer service in person and over the phone. They did not hesitate to answer my questions and concerns. Thanks

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

They are working very well so I am very happy I am satisfied.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything went really well and they did an awesome job. I appreciate that the good work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great job

Returned Clean

My Experience - 5.0/5.0 -

Job well done. Job completed timely. I will highly recommended this company.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I couldn’t be happier with the work this body shop did on my car! From start to finish, the entire process was smooth, professional, and stress-free. The staff was friendly, kept me updated throughout the repair, and made sure all of my questions were answered. When I picked up my car, it looked absolutely amazing—like nothing had ever happened. The quality of the repairs exceeded my expectations, and the attention to detail was outstanding. I am completely satisfied with the work they did and truly appreciate their professionalism and excellent customer service. I highly recommend this body shop to anyone looking for honest, reliable, and high-quality repairs. Thank you for getting my car back to looking its best!

My Experience - 5.0/5.0 -

Very good job, very professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good job, very professional

Customer Service - 5.0/5.0 -

Excelente

Returned Clean

My Experience - 5.0/5.0 -

Everyone was nice and I was informed throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean