Hagerstown Ford
We service all make and brands. Location is off I-81 and I-70 four leaf clover on Halfway Blvd
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I hope that I never have to come back, but if I do, I know that this Body Shop will excel once again in caring for my truck.
My Experience - 5.0/5.0 -
Hagertown Ford has always done me right. Their body shop is excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
The repair was ok but the communication needs work
Repair Quality - 3.0/5.0 -
The repair was ok. The communication was awful
Customer Service - 0.5/5.0 -
The communication was awful. The only updates I got the entire 18 days my car was there was when I called except for the very first day I dropped it off, prior to turning this into my insurance. Was told it was done on Thursday, 4/16 to get there and having an issue. Finally picked it up on Friday, 4/17. Then there was a brake fluid leak Monday, 4/20. I did the night drop with a long note of what was going on and that you just had it for 18 days. No one ever called me. Again the only updates I got was when I called. Basic customer service should have been a phone call as soon as they got my key out of the night drop to say they saw my note and will look at my car. It seems the right hand doesn't know what the left hand is doing and everyone there wants to blame someone else.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and timely. Took my car in Monday morning and received a call Thursday afternoon that it was ready for pick up.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is the 2nd time I’ve had Hagerstown Ford repair damage to my car. They’ve always been professional, and I love getting the updates on the status. Very courteous staff. Highly recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They fixed my car, answered questions I had, and even washed!
Customer Service - 5.0/5.0 -
They were pleasant and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the beautiful work done on my car. Thank you for all the text notices of what was going on. Thank you for completing it when you said you would. I really appreciate the great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like new!
Customer Service - 5.0/5.0 -
No issues.
Likely to Recommend - 5.0/5.0 -
I recommended Hagerstown Ford to a friend at church, and he's tough to please. He left very happy with a new vehicle.
Repair Quality - 5.0/5.0 -
Everyone, from sales to finance did everything imaginable to make our deal work and help us understand the process
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The dealership always treats me with dignity and respect and since I brought four vehicles from them, they always treat me with top priority. I like going there for service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No comments
Customer Service - 5.0/5.0 -
No comment
Returned Clean
My Experience - 5.0/5.0 -
Everyone is so helpful at the collision center. They kept me updated with my cars process and had the car cleaned before I picked it up. Definitely appreciate and recommend service at Hagerstown Ford collision center
My Experience - 5.0/5.0 -
The team was professional, friendly and service oriented. My vehicle looks great and was cleaned above what I expected! Couldn’t be happier!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went over and above, kept me well informed, polite, kind. Top notch body work!
Customer Service - 5.0/5.0 -
Very helpful, informative, customer centric
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I wish they had washed my vehicle it would have been nice! But overall it was a good experience staff was nice and helpful! But I can't say the same for the Service Department, they were terrible! I still haven't gotten a return call. I wanted to get a double service done, Shop/ Service repair but the Service dept never got back with me. So now I have to still get the service work done. Thank you Body shop for your services!