Haley Buick GMC Truck Inc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Service writer needs to communicate better with customers. Manager George was excellent in communicating with me

Returned Clean

Likely to Recommend - 2.5/5.0 -

I would refer Haley only because I been dealing with them for so long. I’ve had several of my Yukons worked on there however this was the worst experience so far.

Repair Quality - 2.5/5.0 -

Haley had my truck for 37 days and I just picked it up on Wednesday. After looking at it good my hood is not aligned properly, my fog lights were not hooked back up after the front bumper replacement, and I was initially charged for service I did not ask Haley to do. Now I have to come back to Haley to get my issues resolved and that means I have to miss work possibly. The manager George is great and I’m hoping once I speak with him everything will be addressed.

Customer Service - 4.0/5.0 -

It was overall good however when I was called by JJ and advised my car was ready she failed to let me know I had a charge. When I got to the shop to pick up my truck I was told it could not be released until the charge was paid. She could have told me this over the phone and it would have been resolved at 1230 when I was called versus the next day. Not to mention I had to get an extra day on the rental car because of this. Just be transparent and honest with people from the jump.

Returned Clean

Likely to Recommend - 0.5/5.0 -

This was an Insurance job but based on the lack of Communication and Courtesy regarding the Headlights I would not use or refer this shop!

Repair Quality - 1.5/5.0 -

No Communication at all and would have appreciated if we had been given the option to pay for a 2nd headlight to be installed at the same time as the first while the bumper and grille were removed. Now the one not replaced looks Horrible and will cost us quite a lot of money to replace it! Should have been done at the same time as the damaged one as they clearly were not going to match and we would have been happy to pay out of pocket to get that done.

Customer Service - 1.0/5.0

My Experience - 5.0/5.0 -

George and Sam were great. I could not ask for 2 better people. George even came out of his office and helped when they were short at the counter. Jay Jay and the other lady, I think she was an author also were extremely helpful nice, but business minded. I am not surprised I had a similar experience at Tenn Ave location. Because of them I will be back in the next week or 2 for more work. Bobby Morris

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone is great.

Customer Service - 5.0/5.0 -

Heley is great Long Live Haley

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 3.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

The communication was pretty good the first few weeks. Then it decreased. I was notified that my vehicle was ready a day after it was finished, according to Nationwide and Enterprise. I was then asked to return the rental by the 11:59p that day. It was extremely poor communication on all three parts; Nationwide, Enterprise and Haley. I was never told when the car would be ready or an estimated date of completion. What if I had taken the car out of town on a work trip and couldn’t get it back in time? The expectation would’ve been for me to pay for the rental the days past the return time.

Likely to Recommend - 5.0/5.0

Repair Quality - 2.5/5.0 -

Your team left a lift hatch in my rear cargo area unattached damaged and broken.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Repair was completed a day earlier than expected. It looks as a good as new again. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Bumper back ordered , had to wait a long time to arrive

Likely to Recommend - 0.5/5.0 -

Only because I live in Philadelphia.

Repair Quality - 3.5/5.0 -

I had little to no communication with the Haley Buick team about my repair. Seemingly everything is running smoothly.

Customer Service - 2.0/5.0 -

I called and left messages with no reply, messaged my progressive representative in your shop with no reply. There was food in my car at the time of the accident that was just left there for weeks that I warned needed to be thrown out.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks like new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very professional in their work, impeccable quality, thank you, and I hope we don't have to see each other again, but if we do, they will be my choice.

Likely to Recommend - 5.0/5.0 -

Very good

Repair Quality - 5.0/5.0 -

Nice and professional workers

Customer Service - 5.0/5.0 -

Good job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone very courteous. Repair work done well.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Haley Buick did a fantastic job on the repairs to my new car. It looks just like new.

Customer Service - 5.0/5.0 -

The collision manager, Sarah, at Volvo Richmond was very communicative at every stage of the process.

Returned Clean

My Experience - 0.0/5.0 -

Overall experience was done in timely fashion