Haley Buick GMC Truck Inc.

4.4 (3,122reviews)
88%
9811 Midlothian Tpke,  Richmond,  VA  23235

A full service body shop belonging to the Haley Auto Group whose mission is to be the best provider of you automotive needs through continuous development of our people, products and processes creating satisfied lifetime customers!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Volvo

Reviews (3,122)

Likely to Recommend

Repair Quality

There is a small dent in it the size of a dime, that my dad pointed it out. Otherwise it looks great.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I am satisfied with how my truck came out.

Customer Service

There was little to no communication. I had to repeatedly fight to know what was going on with my vehicle. There were delays I was only informed about because I took it upon myself to find out.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

It took a little while for them to source the parts . It was worth the wait the car looks absolutely incredible and the estimator was a great help to me . The technician that repaired the car is very skilled

Likely to Recommend

Great work quality and that is the most important thing

Repair Quality

The car looks great I couldn't ask for anymore. I pointed out when I dropped it off the bottom of the trunk spoiler was scratched. I was hit by a tow truck . It was not painted . The trunk gap is way off . I dont have another 55 days to drop it off im actually disappointed completely but thats the service you can expect these days . Lesson learned . I brought to Hailey thinking ot would be better than caliber collision but I dont believe it is

Customer Service

Could be more consistent with updating you on what's going on with your car. Every week i went in I said I didnt get my email and nothing changed . What happened to customer service?

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

The car looks like it was never damaged! It looks manufactured repaired! Thank you!

My Experience

Repair took way longer than planned to fix and was giving the same excuse over and over again.

Likely to Recommend

Service too slow

Repair Quality

Took too long to fix

Customer Service

Kept giving me the run around

My Experience

I was call 5 mins before they closed the shop to let me know the car was ready which didn’t give me any time to be there before they closed. I went the next day to pick up my car to find it with a front flat tire and the the repairs weren’t done correctly as well. We had to wait over an 1 hour to take the car with us, and for them to still need me to come back because a part was not replaced and they had to order it. I’m still having problems with the repairs done to the car. The bottom shield cover and a tow cover came off the car, so now I’m waiting to get contacted to get it repaired. The worse service I’ve received for the repairs of my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you so much yall really did a great job my looks like nothing happened.

Likely to Recommend

Yes I will recommend

Repair Quality

I love the great work yall did thank you so much my car looks like nothing happen

Customer Service

Great work

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My car was thoroughly taken care of.

Customer Service

Communication was clear

Returned Clean

Likely to Recommend

Repair Quality

Great work. communication and scheduling could be improved.

Customer Service

Returned Clean

My Experience

I hope this time will be the final time that it has to be repaired. It was an insurance claim that was done and had to be brought back and done over twice due to the paint getting water bubbles behind it and pealing. I appreciate everyone that was involved in getting it taken care of.The whole team was a pleasure to work with.

Likely to Recommend

Repair Quality

Provided the paint job stays as it is now. This was an insurance claim that took 3 attempts to get it repaired correctly. All of the employees in the Body Shop were great to work with while trying to get this issue fixed.

Customer Service

Returned Clean