Haley Toyota Body Shop

4.4 (621reviews)
84%
8301 Midlothian Tpke,  Richmond,  VA  23235
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Shop AssistantSparkles

Haley has been in business since the early 1970's. We service all makes and models, offer limited lifetime warranty on all body work, You may service your vehicle will here for repairs, on site PDR and Windshield repair, Free Estimate, Shuttle service, pickup/drop off.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Scion
Toyota

Reviews (621)

Likely to Recommend

Repair Quality

everything is good

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Car looks great! Thanks for restoring it to the original shape.

Likely to Recommend

Repair Quality

My car looks brand new!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

As always, Haley Toyota Body Shop is top notch

Likely to Recommend

Repair Quality

I can always depend on Haley to do a professional job After the damage repair, My car looks as it did when I first bought it. The paint matches perfectly. The parts are Toyota parts. I am 100 percent pleased.

Customer Service

Most professionally and kind people

My Experience

I was pleased that Service Mgr. informed me Repairs were completed within 1hour after my Arrival!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

After finished paying my deductible, the cashier handed me the keys and told me that my car was out front. I asked for someone from the body shop to go over the details of the repair, they paged someone, I believe it was the same person who gave us the estimate. His interaction with me was very cold and indifferent. I asked if he could go over the repair to which I was told that everything was listed in the final report given to me. I asked him to go over the report with me which he did but not in a professional manner. When I opened up the trunk, there was debris, dust and dirt everywhere. It hadn’t been cleaned and vacuumed. In addition I was told that my car would be ready by the end of the week (within 5 days). It took another 3 business days before I received a call letting me know that my car was ready. I was also told that I would be receiving regular updates on the status of my vehicle but didn’t receive a single update.

Likely to Recommend

Repair Quality

No communication for the ten days that my car was being serviced, even though, I was told that I would receive regular updates. When I arrived to pick up my car, after paying my deductible, there was no one to go over the repair work that was done. After requesting to speak with someone, the person who came to speak with me told me that everything was in the final paperwork. After I requested again for an explanation, he went over the repairs that was done to my car. When I opened the trunk in front of him, there was debris and dust, strewn throughout the trunk. I was told that the detailer was off and hence the reason why the car was not cleaned. Very disappointing experience! Hopefully, I would never have to have any body work done and if I need it done again, I would seriously consider a different body shop.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Overall, I'm satisfied with the work. However, the labor took a lot longer than expected and I couldn't get a clear answer when it would be finished, there was a stain on the ceiling of the car that wasn't there when I dropped it off initially and I had to buy a new battery, which was working fine when the car was dropped off, 1 day after picking it up.

Customer Service

I couldn't get a clear answer on when my car would be ready. I would be given a date, only to be told the car still wasn't ready. This happened about 3 times

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

The little details need more attention

Repair Quality

Inside of my car there is so many finger prints on the ceiling and I think they broke the the ceiling cover and there is son scratches on the plastic covers outside there is something not right to

Customer Service

The ladies at the office are great very nice friendly the best

Returned Clean

Likely to Recommend

Repair Quality

Everything went fine and the repair looks great

Customer Service

Friendly and efficient

Likely to Recommend

Repair Quality

I am very happy about this service. Thank you.

Customer Service

My Experience

Everything turned out great. Big shout out to Rachel for her relentless worker with me, Stare Farm and getting the work done. Ian did a great job too! Dealing with my insurance company was a huge headache for us all. Thanks again Rachel, Ian & Lisa from the body shop.

Likely to Recommend

Repair Quality

I was satisfied with the work . I got my FJ back but when I opened my hood to put in washer fluid the hood came down and almost hit me in the head! The hydraulics was working when I dropped the truck off 3 1/2 weeks ago & now it’s not! They said it could have just gone bad but they couldn’t tell me if it was working when they had it or if they had to support the hood with something when they opened it to do the work in there. So disappointed with that & have not heard back yet from them. They were supposed to call me back on Wednesday but have not heard from Lisa from the shop. Just want to know if I need to get it repaired or if it happened while in the shop! I noticed also in the front the paint doesn’t quite match up with the original color. Would like someone to contact me, whether it is Ian, Rachel or Lisa. Thanks

Customer Service

They worked with me very hard as working with my insurance company State Farm was a nightmare!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Job looked great. Have one small run in the paint but given the age of the truck no big issue. I guess the windshield was broke when removed as inspection sticker was torn when removed and Easy Pass was missing velcro strips. I was pleasantly surprised to see that my vehicle had been cleaned inside and out before it was returned. Thank you to Toyota and staff for taking such good care of my ride@

My Experience

Haley Toyota Body Shop did a good job repairing my 4runner. It took almost 2 weeks to get done only because they had to order more parts. I would like to say thank you and a job well done.