Han's Auto Center, Inc

5.0 (373reviews)
100%
8509 Citation Dr,  Gaithersburg,  MD  20877

In operation 33 years.

We have been a family-owned and operated Auto Body Shop for over 30 years. Providing first rate customer service has been the core of how we have done business since day one. We pride ourselves on being there to answer any questions and on getting our customers back on the road as soon as possible. We provide a discount rental car program through Enterprise to limit the disruption in our customer’s lives. We also have a 24-hour towing service available. In addition, our staff is able to speak Spanish and Korean which enables us to provide quality customer service to a wide range of peoples. Servicing the Gaithersburg, Rockville, Germantown, Potomac, Montgomery Village, Aspen Hill, Wheaton, Silver Spring and Bethesda areas. Zip codes 20877, 20852, 20874, 20854, 20886, 20902, 20906 and 20814! At Han’s doing top rate repair service is more than just good business, to us it is the only way to do business.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 1:00 pm
* Holiday hours may differ.

Reviews (373)

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By far the best customer service I have ever received at a body shop. Fantastic service

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fixes were done nicely and addressed the dent completely

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very prompt service; kept me updated with the progress

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In the unfortunate event of needing repair, it is highly unlikely that I'd go elsewhere.

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It looks as if Han's was thorough and focused on quality.

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The communication of the staff and mechanics impressed me. I'm a not accustomed to that level of communication and detail.

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Very professional and helpful throughout the process

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10 satisfied

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They were Extremely communicative and easy to work with.

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They even did spot checks and touch-up paint in areas that were not directly affected by the collision... this was a small bottle of touchup paint that help address small chips and scratches to make the car look like new - not charged and didn't show up on the bill at all.

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I was so happy with the service I submitted a review to Yelp that reads, "Super-satisfied repeat customer. Twice rear-ended, and twice Han’s crew took amazing care of us and our vehicle! My wife and I received first-rate service both instances and we walked out of the lobby feeling like we received special treatment. Han’s team delivers that rare, hard-to-find quality in all aspects of their business. It’s very evident that each person takes personal pride in their work, and go the extra mile to ensure complete customer satisfaction. I was very grateful for the emphasis they put on safety and quality in their approach to investigating issues and addressing complex repairs. Every person on staff is polite, professional, and share expert-knowledge such that as customers, we felt like we were informed each step of the way. The team sends helpful updates that made us aware of the repair process and provided us with timely estimates of how the work was progressing. Where is the button to select 10 stars?!? Han’s Auto absolutely exceeded our expectations - AGAIN. Well done!!!"

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The staff at Han's were exceptional in their work on my car and customer service with me. I would highly recommend Han's to friends and family.