Hare Estes Collision of Carmel
In operation 60 years.
Thank you for reviewing our page! We are located in Carmel, Indiana at 931 North Rangeline Road 46032. We are a 32,000 square foot facility with 22 eager customer service oriented employees that want to earn your business daily for tomorrow. We are the only Toyota Certified Collision Center in Indiana. We are also Honda, Acura and GM certified. We are a preferred repair facility for many insurance companies as well. We warranty our repairs for the life of ownership of the vehicle to each customer. We also repair most makes and models of automobiles. Please give us a call today so we may earn your business for tomorrow at 317-848-2471. Thank you!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Russian
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The customer service was exceptional - as good as I’ve received anywhere. The guy who gave the estimate for my car, and who provided the service - Shane - was outstanding. And I was told the work would take 10-12 days, so I was pleasantly surprised when it was finished in a week.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
too many service issues
Repair Quality - 3.0/5.0 -
They were late in hitting their due date to me on two different dates and occasions. They lost my car key, and cost me more money with the rental car company I had to hire. The people were nice and friendly but the service was suspect and Ive never had a garage of any kind lose a car key.
Customer Service - 3.5/5.0 -
Open and honest communication
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Depends on if insurance is involved or not.
Repair Quality - 1.5/5.0 -
Tremendous lack of communication over the phone. Absolutely no common sense utilized by front line employees. Make no effort to instill confidence in the customer that they have a competant handle and command of the situation.
Customer Service - 2.5/5.0 -
A '10' on the repair quality, a '0' regarding sustomer sensitivity or desire to work for the customer.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very good service
Repair Quality - 5.0/5.0 -
Work was completed and done well
Customer Service - 5.0/5.0 -
Very professional and responsive
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I called 4 days in a row to get the status on my car and NEVER received a call back
Customer Service - 3.5/5.0 -
see my previous remark
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am satisfied with the repair but I am unsatisfied that it took a week and a half to complete and it took me 3 trips to the facility before it got repaired and I live an hour away.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
It took me multiple trips to the facility to get my car repaired and one trip they canceled my appointment but didn’t tell me so I drive an hour to get there for nothing
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
They did a great job on the repair...but when I got my car back it was super dusty on the inside when I picked it up.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
David, Did an excellent job of keeping us updated with repairs process. We were given a finished date 8/19/2020. Vehicle was done and ready for pick-up on 8/19/202!! No hidden fees and no surprises.. I will recommend you guys to our family and friends. Thank you for the great experience especially during a stressful time!! Finda Turay
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you David Hiatt and team for fixing my car correctly. I really appreciate your good work. Chevy is the best.