Hare Estes Collision of Carmel
In operation 60 years.
Thank you for reviewing our page! We are located in Carmel, Indiana at 931 North Rangeline Road 46032. We are a 32,000 square foot facility with 22 eager customer service oriented employees that want to earn your business daily for tomorrow. We are the only Toyota Certified Collision Center in Indiana. We are also Honda, Acura and GM certified. We are a preferred repair facility for many insurance companies as well. We warranty our repairs for the life of ownership of the vehicle to each customer. We also repair most makes and models of automobiles. Please give us a call today so we may earn your business for tomorrow at 317-848-2471. Thank you!
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| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I was told 3-4 days and no-one called so I called and they said it would be ready....then no call,.....finally got after 6 days....when I got home they didn't even bother to clean off red marks that were on the back of the car that they put on car....even though my repair was in front of car....horrible customer service....would not recommend to anyone. Also, they didn't have the part to match so I had to pay extra to get a matching part.
Likely to Recommend - 0.5/5.0 -
Horrible experience horrible customer service would never recommend but will likely tell people never to go there
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Repair quality was good although they sent my tire out and have been having issues with it leaking air. Going to have to bring back. Already had it there once for them to look over
Customer Service - 2.5/5.0 -
The person signed to my account (Dave G) could’ve been more helpful. He never returned my phone calls (apparently was on vacation a few days after my car was dropped off - which why would you give it to someone who is leaving...) and when I went to pick it up, I had to give a time I would come to get it and when I did he didn’t have the paperwork ready. Sat there for 35 minutes waiting and ended up not getting my rental car returned on time because they closed before I could get there. I also specifically pointed out scratches on my side mirror that had happened in the collision that would need to be fixed and when I first picked up they hadn’t. So I had to bring back the following week. That’s when I noticed the tire leaking. They looked at it (and tightened the valve I believe), but said I would have to bring back if it continued to leak. It did and I have called Dave and left messages but still no call back... Now Brian has been very helpful when I have talked to him.
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My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It could not be better I was very very pleased
Customer Service - 5.0/5.0 -
Excellent
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My Experience - 0.0/5.0 -
My car was returned to me filthy as well as a broken piece that was “quality checked” as ok. I am now having to bring my vehicle back in for a replacement piece because it was broke when getting repaired and returned to me that way.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
The color didn’t look like it matched, to me. (Bill Estes Toyota was satisfied. 🤷🏼♀️)
Customer Service - 0.5/5.0 -
I was promised at least one call to keep me apprised of the repair (which they said would be done in 3-4 days) and in the entire 8 days before my vehicle was done I didn’t get a call until my salesman from Bill Estes called them. And that call (to me) was on the 8th day. I called once and left a message but got no reply.
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Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would rate it a perfect 10. Dave handled everything so professionally I never had to think about it.
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great job, thank you.
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Likely to Recommend - 1.5/5.0 -
Low number because of customer service. No one runs the front counter. No bell on the door or on the counter. Every time I was there I had to go hunt someone down to help me. Plus that attitude on the phone call.
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
I rescheduled my recall repair twice due to the pandemic. When I last called in to reschedule I discussed with the person on the line that your company hadn’t followed through with me. I had been told I’d get a call the week prior to set up a drop off time and rental car pickup and it hadn’t happened either time. I asked for reassurance that would happen for my new appointment. The man said “why should we even bother? You’ll probably just reschedule again.” FYI I only got the call to set a time after I called. You need to work on your customer relations.
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Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
I am a very detailed person and I went through the work with a fine tooth comb. The end result was basically perfection!
Repair Quality - 4.5/5.0 -
The staff at Bill Estes Collision Center definitely made sure I, the customer, was happy with the work they did on my 2020 Toyota 4Runner. I would’ve given a 10, but there were a couple hiccups along the way, but in the end they did an outstanding job. I
Customer Service - 5.0/5.0 -
Shane communicated very effectively and kept me updated on the whole process.