Hart Motor Co.

4.5 (718reviews)
92%
1361 E Main St,  Salem,  VA  24153

In operation 89 years.

Hart Motor Company Family owned business that has been the Hart of the Valley since 1937. Our goal is to provide high quality repairs on a timely basis. We are a one stop facility from collision repair, mechanical repairs, and Sales.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (718)

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My Experience

Y'all did great! Only beef I might have is that the windscreen inside was not as clean as it might have been, and there was a used pair of gloves that was not thrown away. But that's it, I'm not knocking anyone about that. Thank you all very much!

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Mike was very pleasant to work with along with the receptionist staff. Mike kept me inform of everything that was going on with my vehicle and he also gave me estimated days in which he felt thing would be done Overall it was a great experience working with Hart Motir and I will definitely refer someone or use them again for myself Thank you again Hart Motor for all the hard work I am Adalina Allicott

Customer Service

Returned Clean

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The work is done well.

Customer Service

It seamed to be difficult to get calls returned.

Returned Clean

My Experience

My Experience

Great communication. VERY pleased with repairs!!!

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Returned Clean

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My Experience

Thank you so much for putting up with the difficult insurance company and numerous calls. Have a blessed and memorable Christmas!

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My Experience

No need to contact. Communication during process could use improvement.

My Experience

There was big scratches on my front bumper that was not there when I delivered my vehicle to them , on October 28th I took my before pictures I’m glad I did. They best be fixing this in a timely manour this time. It was hard to not have a vehicle for a month I have to go back dec11 this best be at there cost because I am NOT HAPPY. With the added damage to my sportage again that was Not there on drop off

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Great Job

Customer Service

Great Customer service

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This is actually my husband's truck. I've purchased a new vehicle from Hart before. Never again. As a manager over a group of people I can honestly say, Mike should not be employed. Chad shouldn't be employed for not holding Mike to a higher standard. The entire process from start to finish with this team was the WORST repair experience we've ever had. Mike had my husband bring his truck in only to tell and start the repair only to tell him the grill was on backorder. The job shouldn't have been scheduled until the grill was in, period. Mike continually failed to communicate the details and when he did he left out info. It became so frustrating, my husband got angry on the phone which takes a lot for him. Mike hung up on him. There is only so much incompetence somone can take before they snap. Then when my husband called back and asked for Chad, the woman answering the phone had the nerve to say you're not going to "cuss me." What a crew you have there. No, ahe shouldn't be cussed and she wasn't but lets just throw fuel on the fire you all started. Did I mention the work was terrible? Grit under the paint? Parts not lined up. Take more pride in your job or find another. I will never recommend Hart to anyone.

Customer Service

See previous. If the staff was competent and took pride in their work, and communicated we never would have gotten to the place we did.

Likely to Recommend

Like I said you guys are awesome!

Repair Quality

I give you guys a 10. Your awesome

Customer Service

Your great!