Hart Motor Co.

4.5 (719reviews)
92%
1361 E Main St,  Salem,  VA  24153

In operation 89 years.

Hart Motor Company Family owned business that has been the Hart of the Valley since 1937. Our goal is to provide high quality repairs on a timely basis. We are a one stop facility from collision repair, mechanical repairs, and Sales.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (719)

My Experience

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My Experience

All employees were great and willing to answer my questions. I was advised by updates on how the repairs were going. Ricky Conner explained everything about the repairs to be done and the ladies at the front desk were nice and they made my experience with Hart one to remember.

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Great service and thank you

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I would have given them a 10 if there were not problems with my windshield.

Repair Quality

My windshield ended up cracked after the work was done. It was not there when I left it there for repair. It’s a spider crack but Hart is not taking responsibility for it. Left corner of windshield. Staff was very friendly.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My estimate was written by Les and handled correctly. Cindy was my communication person after that. I dropped my car off on Monday , November 1st and was given a finish date of November 3rd. The car was completed and Cindy called to let me know. I believe Chris was the Tech. Car looks good. Cindy said if I had any issues, to contact her. Good Job Hart Team.

Customer Service

Great Job

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

Can’t tell it was ever damaged

Customer Service

Everyone was exceptional.

Returned Clean

My Experience

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I told them something else was wrong after the first estimate and offered to bring it back but they wanted to wait. I was not totally satisfied with the repair. There is a small gap under the driver side light.

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Paint looks amazing, can't tell that there was any dents or scratches anywhere on the Kia Soul. Top driver side near windshield the black panel isn't connected back all the way and needs to be. Let's hope they do a great job as well on my Chevrolet Sonic LTZ

Customer Service

They updated me every couple weeks and the receptionist was always nice. The guy at the body shop also was helpful and I'm overall happy with their customer service.

Returned Clean

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Didn't keep contact with me during repair. Left my car with mud on floor mats and interior door panel.

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I recommend Hart whenever the opportunity presents itself. Chad and Les are a great team.

Repair Quality

I am always greeted with a smile and kept informed if delays occur. Very satisfied with the quality of repairs as well.

Customer Service

I only get to speak with the office staff and service writers, however if I have an issue it is addressed promptly.

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Repair Quality

Staff was professional and courteous. They were transparent about potential time delays due to difficulty obtaining parts during Covid. The work was done well and the text updates on the status of the work was a nice extra. I was very pleased!

Customer Service

My Experience

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My Experience

Great work and excellent service!

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