Hart Motor Co.

4.5 (717reviews)
92%
1361 E Main St,  Salem,  VA  24153

In operation 89 years.

Hart Motor Company Family owned business that has been the Hart of the Valley since 1937. Our goal is to provide high quality repairs on a timely basis. We are a one stop facility from collision repair, mechanical repairs, and Sales.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (717)

My Experience

Quality of the repair was excellent and completed ahead of schedule. There was an issue with the tailgate not opening properly when I picked it up but it was a simple matter of a latch being reinstalled backwards and they fixed while I waited.

Likely to Recommend

Repair Quality

Outside of the tailgate not opening when I picked it up, repair quality was very good.

Customer Service

Great communication

My Experience

Likely to Recommend

Repair Quality

Everyone in the office was very nice and helpful

Customer Service

Great

My Experience

the vehicle was not clean after the work done missing sum screws on the mud flap im totally disappointed

My Experience

Everyone there is alway so nice and knowledgeable . I really like the text message letting me know what step the truck was at during the repairs. I was really sup when my truck was washed and vacuum out and wipes down on the inside i really appreciate the extra details . Thank you all for doing such an amazing job!! Sherry

My Experience

Whenever I bring my vehicle to Hart Kia, I have no worries because the work is always done with care when you walk into Hart Kia. You just feel the presence of customer service they make you feel you are the most important person at that very moment and I thank them all ,Love you guys. at Hart Kia

Likely to Recommend

Repair Quality

Each time that I have bought my vehicle into Hart Kia to its body shop, they have done amazing work and I have been totally satisfied. They’re Customer servers their knowledge it makes you feel very comfortable with them. I would recommend Hart Kia to anyone of my friends and family.

Customer Service

Likely to Recommend

Repair Quality

After waiting 2 months for repairs, the car was returned with a car part laying on the front seat and the ac had not been charged. We had to wait another 3 days for them to fix the ac. A quality check after repairs could have avoided that and now makes me wonder what else was neglected. For over $12000 in repairs and a 2 month wait, I would have expected the car to be ready and a check to be done. Also, no one came to the car to talk to us or look over the car with us. The person at the desk just handed us the key and told us they would have to send a receipt for our deductible because the computers were down. :-(

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very impressed with the outcome of my vehicle

Customer Service

I'm very satisfied

My Experience

Ty to Chad the manager for handling the repairs. Ty to Jason for doing the repairs. I have been coming to your business for over 20 yrs or more. Chad is amazing and Les I absolutely adore. They make you feel like family. Ty so much.

My Experience

Rebecca Campbell ( KIA owner) Poor communication and the work took much longer than I expected.

My Experience

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Repair Quality

Customer Service

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Repair Quality

STILL WAITING FOR FINAL PAPERWORK.

Customer Service

My Experience

Very pleased with the work that was done on my vehicle. Was nervous when told they wouldn’t be able to match the paint perfectly, but when picking up vehicle it all looked amazing! Very awesome work! Mike was my advisor and he was fantastic, and very so good at keeping me updated and all the things!

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Chad and the office lady were great!

Likely to Recommend

Repair Quality

Customer Service

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Will definitely recommend to friends/family!

Repair Quality

My vehicle looks great! I’m very, very happy with the work.

Customer Service

Staff were all very courteous and kept me informed throughout the process. They went above and beyond by sending my vehicle to the Service Dept for a state inspection when the work was done. That was really, really helpful to me and I very much appreciate it!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Honest family business. Great work. Great integrity

Repair Quality

Great service. Perfect work. Friendly employees. Wonderful communication Work done in very timely fashion

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

I am very pleased