Hart's Collision, Inc.

4.9 (593reviews)
98%
761 Columbia Turnpike,  East Greenbush,  NY  12061

HART'S COLLISION IS A SMALL BUSINESS RUN BY HUSBAND AND WIFE. ALL OF OUR STAFF IS I-CAR GOLD CLASS. WE OFFER A LIFE TIME WARRANTY ON ALL THE REPAIRS THAT WE DO. WE STAND ABOVE IN CUSTOMER SERVICE TO ALL OTHER SHOPS. LONGEST STANDING TIER 1 ALLSTATE SHOP IN THE NORTHEAST. REPAIRS ARE ACCOMPLISHED IN A TIMELY MANNER. AUTOCHEX PREMIER ACHIEVER AWARD . HARTS COLLISION HAS SEVERAL DIRECT RELATIONSHIPS WITH INSURANCE COMPANIES. OUR SHOP IS CURRENTLY ON THE TRIPLE A AUTOBODY APPROVED PROGRAM. OVER THE YEARS OUR SHOP HAS BUILT A STEADY AND LOYAL CUSTOMER BASE. WE ARE ALWAYS LOOKING FOR NEW RELATIONSHIPS.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (593)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The team receives high marks for professionalism, friendliness, and making customers feel valued. Communication throughout the repair process is frequently highlighted as a strong point, with staff proactively keeping customers informed via texts and emails. Timeliness is another strength, with several customers noting early or on-time completions. A few customers mentioned delays due to parts availability or weather, though they acknowledged these were largely outside the shop's control. One customer noted they had to initiate contact themselves for updates, and another experienced a repair quality issue on first pickup that was promptly corrected. Overall, customers express very high satisfaction and willingness to recommend the shop.
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"... cleaned the outside of my car. This was by far the best experience I've ever had with any repair shop, in decades." Read more
"Hart Collision does outstanding repair work & is very customer-friendly."
"Amazing job on our car. It looks like new. The deer did a number on it."
"... fixed if you need to have bodywork done on your car. Their work is a 10+ ++. The ownersstaff are great. When you get your car back, it is like new!!!" Read more
"Saw no evidence of repair work..that's how good it was"
"... normally closed to ensure I got my vehicle back quickly. They always keep us well informed and are quick to respond with any questions" Read more
"Communication was excellent."
"Several contacts explaining the process."
"Very pleased with the communication !"
"But only In response to my inquiry. They didnt reach out directly"

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Repair Quality

Repairs came out great, they even got rid of some minor scratches that were in other spots on my truck and cleaned the interior.

Customer Service

Everyone was friendly and compassionate.

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Very good at communicating!

Repair Quality

Alex, Laurie & Cheyenne are great to work with. My car was completed exactly when they said it would be. Recommend everyone to go to Hart’s!!

Customer Service

Everyone at Hart’s is great at their jobs!

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Repair Quality

Thank you. you all went above and beyond I truly appreciate it.

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Perfect

Customer Service

The best

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More than a 10

Repair Quality

No not a 10 - a 12! Friendliness and professionalism personified. Couldn’t be happier!

Customer Service

See previous comment

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I found Hart's on a recommendation and I would definitely recommend them to others.

Repair Quality

The car looks beautiful - you'd never guess it was in such a bad accident! They even took it to the car wash for us.

Customer Service

Lorie was friendly, helpful, and kept me updated on progress.

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Repair Quality

Great job, great communication

Customer Service

Laurie and staff are very pleasant to deal with. Answer all questions very thoroughly

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Actually a 12- amazing results and professional courteous handling/ communication through the process

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Really a 12-15 above and beyond expectations

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Actually moved my service to Hart’s from another shop due to previous experience

Repair Quality

Completely happy with Hart’s overall.

Customer Service

Very friendly and helpful with regard to my repair and insurance coverage

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Repair Quality

this is a great shop.

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