Harvey's Collision Centers #3 - Mesquite
In operation 70 years, 3 years at this location.
As Dallas’ oldest collision repair and paint shop, Harvey’s has operated since 1956. Our Mesquite location is conveniently located on the I-30 frontage road. All of our repairs are backed by the Lennox family promise of quality collision repair. We have built a premier reputation by providing a boutique repair experience and focusing on exceptional service. We are I-CAR Gold Certified and we guarantee all repair work with a written Lifetime Warranty.
- Free Estimates
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Pleasant and efficient. Happy employees. They were informative, respectful, and accommodating. My car looks amazing. Five stars 🤩
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
While the repair work was excellent and the staff I dealt with put on a very friendly face, it was frustrating to have the exact same conversation each week or two about “one last part”. I understand the holiday season slowed stuff down, and I’m not even mad about how long it took, but the lack of communication made it more stressful than necessary. They said they understood every time I explained that I had to plan a multi day trip to pick up my vehicle, and communication was important because finding out a day or two before that it was delayed again made it difficult to plan time off work and to make hotel reservations. But they continued to not keep me updated. And if that wasn’t bad enough, they offered to cover my rental car after my covered insurance period ended, and they did not. I did not ask them to cover it, that was, what I thought at the time, a generous offer because they felt bad about how long the repair was taking. Turns out it was a lie.
Repair Quality - 5.0/5.0 -
The repair itself was outstanding. A thorough job and great work
Customer Service - 1.5/5.0 -
The repair took about two months and I was not receiving updates on my vehicle. I called them directly when the date it was supposed to be finished got closer only to be told it was delayed for a part. Every time I called they said they were waiting on a new part and it was the last one. There were 3 or 4 “last parts”.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
your people are so nice and profesonal.tje work was fast and amazing!
Likely to Recommend - 5.0/5.0 -
Best repair
Repair Quality - 5.0/5.0 -
very nice staff and awesome work. they were faster than they said. polite. Handled everything and then more! cleaned our car out, vacuumed, cleaned the leather seats.
Customer Service - 5.0/5.0 -
I would give a 20 if I could!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer/ auto service thank you guys so much !!
My Experience - 5.0/5.0 -
Completed in the time they said they would have it completed. Everyone is Friendly. Clean Car.👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thanks for your service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire process was seamless from dropping the car off to picking up .Larry communicated via text and calls to make sure we were updated .The work performed is immaculate, car looks like it did new !
Customer Service - 5.0/5.0 -
Excellent customer service from start to finish .
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I feel that although they attempted to go above and beyond my expectations. They passed with a 97%
Customer Service - 4.5/5.0 -
When I spoke with the person marking my vehicle, based on my conversation I was expecting a certain result when I picked up my vehicle and I was disappointed.. it reminded me of the experience I had the prior month with my roofing company. I was told by the person trained that I could get the shingles on my storage replaced at a low cost. This was something they offered. I did not initiate the conversation. We agreed only if the shingles matched my house. This is what we agreed upon. When they finished my house, they took away the left over shingles (seem on cam), and brought shingles that were left over from another job. They didn’t match. When confronted, the company rep told us there were no left over shingles. We confronted him with video. They refused to honor what we agreed upon. Admitting that he MIs spoke. Then proceeded to gas light us for not excepting the free gift of installing shingles that someone else paid for and had left over. Reduced quality at that. Even the installers were not happy. The owner didnt know that the person he trained had misspoken. When the Harvey rep walked out to my van we discussed taking care of some other needed repairs. I was told be given a quote and to expect above at least $3000.09 ball park. We talked about getting the work done while vehicle was already in the shop. I would rent a vehicle in the meantime. Because they kept the van an extended amount of time. My expectation was that everything we talked about was complete. It wasn’t until I picked up my van that I was handed the $8000.00+ quote for the additional work we had previously discussed. Also at the time I picked up my van was when I saw no additional work was done. I was told at that time that “They do mostly insurance claims” My thought process was “Why didn’t he tell me this during the walk through 2 months earlier? Why am I just now hearing about it. You see “The owner or manager did not come out to the van with the adjuster? I don’t know if what we talked about was even communicated correctly. The results were the same as the roofing company experience. They told me to hire someone else as they raise the price to replace the shingles on the storage. The Harvey’s rep referred me to another company after almost tripling the ball park estimate. In the future I would definitely recommend anyone to this location as I am a business owner myself. It taught me that clear and concise communication with the customer is very important. Also the timeliness to get the information to the customer weather good news or bad is vitally important. It should never take two months to get an estimate unless you really don’t want to do the work. This was the impression I got (Right or Wring) based on three things (1)- The original conversation (2)- The length of time it took to receive the quote (The day I picked up the vehicle). (3)- how much the projected cost increased from day (1)- to day 45.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciate the customer service. All of the staff was friendly and courteous.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would recommend this shop to anyone who needs body work and paint work done
Customer Service - 5.0/5.0 -
Very professional and respectable
My Experience - 5.0/5.0 -
I had an absolutely wonderful experience with Harvey’s Collision Center after my Jeep was involved in an accident. From the very first interaction, the entire staff was kind, professional, and genuinely caring. They took the time to explain the process, kept me informed every step of the way, and made what could have been a stressful situation feel easy and reassuring. The team at Harvey’s Collision Center went above and beyond to make sure my Jeep was repaired beautifully and safely, and the quality of their work truly exceeded my expectations. It looks amazing, and I couldn’t be happier with the results. Their attention to detail, honesty, and outstanding customer service truly set them apart. I am incredibly grateful for such a positive experience and for a staff that clearly takes pride in their work and cares about their customers. I highly recommend Harvey’s Collision Center to anyone in need of collision repairs—you’ll be in great hands!