Hendrick Collision Center Hwy 55 Durham
5403 Apex Hwy,
Durham,
NC
27713
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 12 years.
Hendrick Collision Highway 55 Durham is part of Hendrick Automotive Group. We are a business that strives to do collision repairs the correct way, the only way. We also take extreme pride in our customer service. We are a shop that is here to help you get your vehicle back to pre-loss condition.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
Payment Types
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and genuine care. Communication stands out as a key strength, with proactive text and phone updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. Added touches like interior and exterior cleaning left lasting impressions. A few customers noted isolated concerns around follow-up communication delays and minor finishing details, reflecting opportunities the shop can build on to further elevate an already exceptional customer experience.
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Service Quality
"... Craftsmanship: They literally made my car new again. The attention to detail is flawless; you would never know it had been damaged. The paint match and bodywork are perfect. Constant ..."
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"... their control. Super nice and the work looks great. Couldnt tell there had been a repair. Blended the paint incredibly! Would take my vehicle there again and recommend them ..."
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"... hassle-free. The quality of the repairs was outstanding—you would never know my truck had been damaged. I couldn't be happier with the results and highly ..."
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"Team returned car with defectivenot finished headlight turn signal not working. Then when I returned, they had thrown out the bulb ..."
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"The team did an excellent job on my car, paint job was fabulous. They went above and beyond and cleaned the interior as well"
"Vehicle was held for 60+ days and was not communicated with well about updates."
"My vehicle was ready way before schedule. Thanks!!"
"They did an excellent job and completed before time."
"... courteous throughout. Kept me posted on progress. Got the car back with repair done within 48 hours. Paperwork was done well. Did not have any issues ..."
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"... friendly, courteous, very customer oriented. The work appears to have been done well, and was completed ahead of schedule. The status update system is very helpful."
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"... room for improvement when it comes to communication. I had to reach out to find out why my car repair was delayed, and although I was told I would receive a call back, ..."
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"... biggest compliment about here is the communication I appreciated how easy it was to talk to somebody, especially over the text feature and then I also ..."
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"... Collision Center. The customer service was excellent. They kept me well informed at every stage of the process."
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"... of the process would work through insurance, and frequent email updates were sent throughout the repair period. Being able to drop off our rental when I picked ..."
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"... professional if you call him they do not return your call. I received one update about my car. That was it."
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Allison
(Chevrolet owner)
reviewed 9/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Barbara
(BMW owner)
reviewed 9/1/26
My Experience - 5.0/5.0 -
Excellent service across the board. Totally exceeded my expectations. Friendly, helpful, competent customer care!!!
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James
(Mercedes-Benz owner)
reviewed 9/1/26
My Experience - 5.0/5.0 -
Donnie worked with me so that the repairs could be done while I was out of town, and the car looked like it had just come from the showroom.
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Cynthia
(Ford owner)
reviewed 9/1/26
My Experience - 4.8/5.0 -
Excellent staff and and excellent experience!!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Edgar
(Ford owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, great work and professionalism.
Customer Service - 5.0/5.0
Returned Clean
Sandy
(Ford owner)
reviewed 8/28/26
My Experience - 5.0/5.0 -
Great work. Friendly staff. Kept me in the loop through the entire repair.
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Kimberly
(Honda owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jordan
(Lexus owner)
reviewed 8/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Taylor
(Volkswagen owner)
reviewed 8/24/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Jacqueline
(Subaru owner)
reviewed 8/22/26
My Experience - 5.0/5.0 -
It was all good.
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Ashley
(Subaru owner)
reviewed 8/21/26
My Experience - 5.0/5.0 -
Fantastic repair job, great customer service, super responsive and helpful staff, couldn't ask for more! Thanks Hendrick team!
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Andrew
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Quality of work was great. Took longer than expected.
Customer Service - 5.0/5.0 -
Great communication and friendly staff.
Returned Clean
Laurie
(Toyota owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
Like new and ahead of schedule
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Joanna
(Kia owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Corey
(Honda owner)
reviewed 8/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Organized. Easy to work with. Great communication and delivery on time.
Customer Service - 5.0/5.0 -
Friendly and informative
Saige
(Chevrolet owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Justin
(Acura owner)
reviewed 8/12/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great to work with the team, even with a backordered item they kept me in the loop and did excellent work when all the parts for my Acura RLX were available. Would recommend to friends and family.
Customer Service - 5.0/5.0
Returned Clean
Albert
(GMC owner)
reviewed 8/11/26
My Experience - 5.0/5.0 -
YOUR COMPETENT WORK IS APPRECIATED! Your estimated delivery was correct. The touch-up paint also appreciated. We will recommend your business to others.