Hendrick Collision Center Northlake
In operation 13 years.
Hi-line collision center. Factory trained technicians providing Certified Repairs for Mercedes-Benz, BMW, Lexus, Porsche, Land Rover/Range Rover, Mini, Tesla, Lamborghini, Jaguar and Acura.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 1:00 pm |
My Experience - 5.0/5.0 -
The experience was smooth from check in during repairs. You made a difficult situation better
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
There was many surprises during this engagement, I was never told about the storage fees, then it took several weeks to get my car back. The representative didn’t have empathy for my situation and I had to deal with the insurance directly myself.
Customer Service - 1.5/5.0 -
Didn’t meet my expectations as I had to request to talk to a manager because of challenges with customer service and surprised due to the storage fees when I decided to take my car back but then I couldn’t because it was just as expensive as repairing it
Returned Clean
My Experience - 0.0/5.0 -
It took 6 weeks to make a single panel repair. There is blame to be shared by both the insurance company and the repair shop. I had also asked for a separate quote for additional work and all three times I requested it (with different members of the staff) they agreed to get that to me in 24 hours and it never came.
Likely to Recommend - 0.5/5.0 -
Nope. I had hand picked this location because I figured they would have this done quickly and well. The office is disorganized and inefficient. I had asked for a quote on getting extra work done on a few scratches that I would pay out of pocket. Every time they said they would send a quote over right away and it never came. 3 times I asked, two different people, never a quote. I was given the same canned update on my car for many updates. How many days are you “buffing the car”? Communication was terrible and it took a ridiculous amount of time
Repair Quality - 1.5/5.0 -
They were terrible with communication despite having people whose job was to do just that. I expected more professionalism and excellence.
Customer Service - 1.0/5.0 -
Only when I spoke to Harley or the GM was I able to get actual information. The care took 6 weeks to replace one panel
Returned Clean
My Experience - 5.0/5.0 -
The repair looks great! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m happy with the quality of work !
Customer Service - 5.0/5.0 -
The communication and customer service was top notch.
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The work on the car was good but all the communications was poor
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There is an issue with inside door handle on passenger side that needs to be resolved.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job
Customer Service - 5.0/5.0 -
Awesome job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff and service was all amazing thank you so much
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated the updates
My Experience - 5.0/5.0 -
Friendly and helpful staff. Great communication throughout the entire process, which was a great relief.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
I thought I had the free estimate, but I have to pay additional $1000 if I remove my car to insurance dedicated shop, which I don’t have to pay a penny to get my car fixed. There are so many scratches or dots scattered and around edges of front hood when I pick up my car, which was not there when I drop my car off. The car hood was not closed properly and the alarm went off in the highway also.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job and did a great job communicating every step of the way
Customer Service - 5.0/5.0 -
Great communication and great job walking me through everything that they did to the car when it was finished
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Harley and her team were excellent!! Thank you for getting my car back in too too shape
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Prices are too high but you guys did quality work.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Anna was great and kept me informed.