Hendrick Collision Center of Rock Hill
In operation 10 years.
Hendrick Collision Center of Rock Hill is part of the Hendrick Automotive Group with a dedication to providing excellent customer service backed with a exceptional repair. Our goal is to be the leading automotive brand in the industry in all aspects. We have multiple OEM endorsements including makes such as Honda, Acura, Nissan, Infinity, Subaru, Kia, Hyundai and Chrysler with focus on training all of our technicians to repair your vehicle to OEM specifications no matter what the year or make of the vehicle. We have experienced estimators to walk you through the entire repair process from start to finish and assist you with any questions you may have in regard to your insurance claim or out of pocket costs. Trust us to repair your vehicle the way the manufacture intended it to be and make you feel like a part of the family along the way.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I would have given a 10 rating if the damage to my vehicle was more extensive. All in all, they did a very good job.
Customer Service - 3.5/5.0 -
I would have given a higher rating, but i had a 9am appointment, i got there exactly at 8:55am. There was a guy in his office on the phone. It seemed as if he was the only one there at the time. The receptionist comes in a little after 9am, looks at me, and then sits down at her work area, which is positioned facing the front door and sitting area. She proceeds to sit down, and does not ask me if i have been helped, nor speaks to me at all. A simple good morning would have sufficed. Now, you could give her the benefit of the doubt and say that she thought, since i was there before she was, then i had already been helped. Well, that's no excuse for not providing excellent customer service. Excellent customer service dictates that she should have asked me if i had been helped, as soon as she walked into the building and way before she sat down at her desk. Other than that, the rest of the men were very nice.
My Experience - 5.0/5.0 -
professional courteous and on top of everything GREAT JOB!! THANKS SO MUCH
Likely to Recommend - 5.0/5.0 -
ALREADY HAVE
Repair Quality - 5.0/5.0 -
FRIENDLY AND PROFESSIONAL GREAT GUYS
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
I tried to find out how much more it would cost to have the entire truck painted because it is 10 years old and has a few minor scratches. They said USAA was not going to pay for that. I said I did not asked you for that I asked how much additional it would cost me. I think the people that actually do the body work do a pretty good job, it is the people that meet the public that need some training. I think you need to take some of the established management from Rock Hill Honda and move them to this new facility.
Repair Quality - 4.5/5.0 -
The visible body work was done fine, however, I told them before they started I wanted the alignment checked because I was knocked into a center median. I told USAA insurance the same thing and they said to make sure the repair company looked at it. It never happened with Hendrick.
Customer Service - 2.0/5.0 -
Hendrick collision is a far cry from the service I have become accustomed at Henrick Honda in Rock Hill, SC
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tony Parker kept me updated with the repair status, great communication
My Experience - 5.0/5.0 -
Thanks for a fairly seamless repair experience.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
When I went to pick up my car they didn't have the paperwork. I was told I would reduce it by email but have yet to see it.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was kind considerate and the work done on my truck is outstanding. The job was well done and very expedient. Thank you so very much and God bless.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Dent remains in trunk lid, not repaired and no response.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great work. Couldn't tell there was ever a collision.
Repair Quality - 5.0/5.0 -
Great staff! Pefection workmanship! Wow!
Customer Service - 5.0/5.0 -
Didn't meet shop staff, but their work is awesome!