Hendrick Collision Center of Rock Hill
In operation 10 years.
Hendrick Collision Center of Rock Hill is part of the Hendrick Automotive Group with a dedication to providing excellent customer service backed with a exceptional repair. Our goal is to be the leading automotive brand in the industry in all aspects. We have multiple OEM endorsements including makes such as Honda, Acura, Nissan, Infinity, Subaru, Kia, Hyundai and Chrysler with focus on training all of our technicians to repair your vehicle to OEM specifications no matter what the year or make of the vehicle. We have experienced estimators to walk you through the entire repair process from start to finish and assist you with any questions you may have in regard to your insurance claim or out of pocket costs. Trust us to repair your vehicle the way the manufacture intended it to be and make you feel like a part of the family along the way.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were greeted kindly, explained the process, our truck was fixed correctly with great communication with John. They even completed an additional service not related to our insurance claim. I hope we will not need their service again but know that the work will be done right if we do.
Customer Service - 5.0/5.0 -
John was very responsive to our questions and kept us informed of the repair.
Returned Clean
My Experience - 5.0/5.0 -
I will be glad to let you know the first of next week. Thank you.
Likely to Recommend - 4.0/5.0 -
I would be likely to recommend Hendrick to a friend, the question would be about the noise in the back right rear, mentioned it earlier and then went back this past Monday to do a test drive and the noise was there every time we hit a bump in the road. Once that is fixed, I would be glad to highly recommend Hendrick. Thanks
Repair Quality - 3.5/5.0 -
The work that has been done on my car was real good, but not complete. The right rear side of the car has to be repaired. My son and I were at Hendrick and reported the issue. We did a complete test drive and as soon as we hit a bad spot in the road, the noise was very apparent and was easy to hear. Hendrick said with this being toward the end of the month, it may be hard to get it fixed. If I have an idea of how long it will take to get it fixed, then I will know what I am dealing with. Thanks for your help.
Customer Service - 3.5/5.0 -
The work that has been done on my car was real good, but not complete. The right rear side of the car has to be repaired. My son and I were at Hendrick and reported the issue. We did a complete test drive and as soon as we hit a bad spot in the road, the noise was very apparent and was easy to hear. Hendrick said with this being toward the end of the month, it may be hard to get it fixed. If I have an idea of how long it will take to get it fixed, then I will know what I am dealing with. Thanks for your help.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job. So glad to have my car back good as new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chase Crawford is amazing. He educated me on the process, work efficiently with the insurance agent while I was out of time on business and his crew repaired my vehicle in a timely manner so that it was done upon my return to SC. This was done even with delays in communication from Insurance company.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From beginning to end, the team put our minds at ease. Also, we weren’t aware of the level of expertise and certification for Subaru onsite there. Every detail, every part was meticulously repaired or replaced. After damage that looked pretty bad, we drove away with the same car we had BEFORE the accident. Worth the drive from Charlotte.
Likely to Recommend - 5.0/5.0 -
It was a bit of a drive from where we live, but there’s no place that comes close to this level of service and skill. So, yeah, I will recommend.
Repair Quality - 5.0/5.0 -
A great place to take your car, no matter what make or model you have. The level of skill and professionalism is first rate.
Customer Service - 5.0/5.0 -
Holly makes the process easy to follow and the service advisors make sure you receive updates and information at key stages of the repair.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great & it was cleaned spotlessly. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Took a month to be repaired. I guess getting the parts was the issue. Repairs look like new. Great job.
Returned Clean
My Experience - 0.0/5.0 -
Quality of repair was great. Our dissatisfaction was due to poor communication and over promising on completion date and under delivering. We received numerous text messages telling us all was on track for 5/27 completion. Actual was almost a month later. That’s not an acceptable behavior.
Likely to Recommend - 1.0/5.0 -
See other comments
Repair Quality - 2.5/5.0 -
Took much longer than we were led to expect. We were also told repeatedly it would be finished and those dates would come and go. On the plus side, we did appreciate the loaner vehicle the last few weeks.
Customer Service - 3.5/5.0 -
The people were all very nice but we struggle getting attention at times and had to just wait for someone to deal with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Timeframe on target
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job done in timely manner
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0 -
Great team that kept me updated throughout the entire repair process.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Without a doubt I would make the highest recommendation.
Repair Quality - 5.0/5.0 -
Working with John and Shanna was a great and easy experience. I can always depend on exceptional customer service and know that the repairs will be done right the First time.
Customer Service - 5.0/5.0 -
If I could rate it higher I would.