Herson's Collision Center

4.7 (3,605reviews)
94%
15555 Frederick Rd,  Rockville,  MD  20855
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Shop AssistantSparkles

In operation 41 years.

Great environment to visit. We will always be available to help. Office Hours: Monday - Friday 7:30am-6pm Estimates Hours : Monday - Friday 7:30am - 5:30pm

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (3,605)

My Experience

The staff (Rosie) and the technicians (supervised by Ramiro) at Herson’s Collision Center were professional, communicative, and helpful throughout the process of getting my vehicle repaired to the highest possible standard when it suffered major damage after a tree fell on it. I am thrilled with how my Odyssey looks and functions now: it is as good as new!

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Returned Clean

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My Experience

All went well repair was completed in the time frame I discussed.

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Repair Quality

good job!

Customer Service

Great customer service

Returned Clean

My Experience

It was a pleasure working with you. You were very patient and kept me informed. The car repair looks great and I really appreciate the extra effort of cleaning the car inside and out!

My Experience

Mr Ram was a perfect gentleman. He got the work done earlier than promised . It was a pleasure to with with him Excellent

My Experience

My Experience

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Sorry won’t use again

Repair Quality

They used to be the best shop in country but now the worst and left my car with unpainted work and bumber rubber piece between areas hanging off. They said I could leave car there for days built no rental and I live hours away to begin with.. I understand money is tight but to leave my car in this condition and tell me to bad is shameful especially for a shop two years ago was the best in every area. They used to to do the best detailing to but even that was shitty.

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Not the same as was before

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The service was great. The staff was very helpful and kept me informed of my cars progress.

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My Experience

Yasar went above and beyond! He explained the needed work in clear understandable terms. He was very proactive and efficient in how the bumper was ordered and painted ahead of the appointment to install. I was very pleasantly surprised that the appointment time was about 45 minutes. Great job! Would definitely recommend Herson’s Collision.

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Repair Quality

Yasar, the service advisor, deserves a 10+. He explained the work to be done very well. It gave me full confidence. Yasar also saved me a lot of time by prepping the bumper before my appointment. Appreciated his being so proactive. I was pleasantly surprised that I only waited about 45 minutes. I was happy with the final results. Kudos also to the front desk/receptionist.

Customer Service

Yasar, the service advisor, deserves a 10+ rating. Kudos also to the front desk/receptionist. Appreciated how Yasar was proactive and planned everything so that it saved me time. He explained the work to be done and gave me confidence of my choice of using Herson’s Collision. I was pleasantly surprised that the appointment took only 45 minutes. And most of all I am very happy with the final results.

Returned Clean

My Experience

It all looks good, all the personnel were polite and friendly.

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The work was done well, but took longer than originally promised

Customer Service

Everybody there was polite and helpful. And the work was well done.

My Experience

I appreciated the regular communication messages keeping me up to date. I am very satisfied with the attention to detail and the finished result. Very happy.

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my only hesitation is the distance as I live further away now and the drive is a commitment.

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My Experience

Repairs were good and Yaser was great with keeping me updated. Thank you

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Total satisfacción!!

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Did an excellent job.Thank you for being detailed minded and caring about the end product and the customers satisfaction!!