Herson's Collision Center

4.7 (3,623reviews)
94%
15555 Frederick Rd,  Rockville,  MD  20855
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Shop AssistantSparkles

In operation 41 years.

Great environment to visit. We will always be available to help. Office Hours: Monday - Friday 7:30am-6pm Estimates Hours : Monday - Friday 7:30am - 5:30pm

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (3,623)

My Experience

It was a challenging repair and your team did an excellent job. Thank you.

Likely to Recommend

Repair Quality

Great service and communication! Very helpful staff!

Customer Service

Great and helpful staff.

Likely to Recommend

Repair Quality

The quality of service is excellent. They were efficient, precise and fast! I even had the car available before the estimated date announced the first day. Very professional!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied, the car looked amazing and they cleaned it up very well

Customer Service

Likely to Recommend

Repair Quality

Great service took a little longer than we hoped but not bad at all

Customer Service

Great service wished it took a little less time, but I would go back.

Likely to Recommend

Exceptional

Repair Quality

As a new car owner, after the damage to my car. I was worried that my car would be forever damaged but your teammates made my experience wonderful. A+

Customer Service

Respectful and accommodating

My Experience

Efficient, friendly staff. Walked in to replace a side mirror. Completed in 1 week. Good follow up on scheduling.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

I appreciate the wonderful wonderful job that Herson’s did on my pilot. They know their job up and down. It couldn’t have looked any better thank you.

My Experience

Repairs took almost 6 weeks to complete with reschedules occurring the same day of estimated completion 3 times. Repairs seem ok but too soon to tell.

Likely to Recommend

Repair Quality

Can’t believe the cost of repairs were near $10,000.00 CHARGED to the Insurance Company when the original estimate was a little over $3,000.00. Also, collision was low grade in a parking garage and not involving an another individual(s). Repair work took almost 5 weeks with several changing estimated completion dates by Hersons.

Customer Service

See comments above.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Will know after I take the car back to have them look at the problem with the windshield.

Repair Quality

Have a faint film on part of my my windshield and wonder if the spray paint got carried away

Customer Service

Everyone i dealt with was pleasant and informative

Returned Clean

My Experience

Welcome excellent repair and fast

Likely to Recommend

Repair Quality

It looks good - but I did not inspect it thoroughly.

Customer Service

The staff was friendly.

Likely to Recommend

Repair Quality

I liked the regular updates via text.

Customer Service

Likely to Recommend

Repair Quality

Fantastic experience, highly recommend 🙌

Customer Service

My Experience

The staff (Rosie) and the technicians (supervised by Ramiro) at Herson’s Collision Center were professional, communicative, and helpful throughout the process of getting my vehicle repaired to the highest possible standard when it suffered major damage after a tree fell on it. I am thrilled with how my Odyssey looks and functions now: it is as good as new!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Mr Ram was a perfect gentleman. He got the work done earlier than promised . It was a pleasure to with with him Excellent

Likely to Recommend

Repair Quality

Excellent work . Mr Ram was cordial , respectful efficient and knowledgeable Thanks very much

Customer Service