Herson's Collision Center

4.7 (3,608reviews)
94%
15555 Frederick Rd,  Rockville,  MD  20855
Bot
Shop AssistantSparkles

In operation 41 years.

Great environment to visit. We will always be available to help. Office Hours: Monday - Friday 7:30am-6pm Estimates Hours : Monday - Friday 7:30am - 5:30pm

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (3,608)

Likely to Recommend

Repair Quality

The work was completed well and the car looks very good. However, it took almost a full week before work was even started and it ended up taking almost two weeks to repairs a relatively small indentation in the driver's side rear panel.

Customer Service

Everyone was very responsive and pleasant

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Yasser was very polite and informative.

Repair Quality

I don’t know which parts were replaced. The door looks new but the handle looks scratched. Oh well.

Customer Service

Translated from Spanish by Carwise
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Likely to Recommend

Muy buen servicio y en mi experiencia fueron muy amables y respondieron a todas las preguntas que les hice

Repair Quality

Hicieron buen trabajo

Customer Service

Muy amables y respondieron a todas mis preguntas

Returned Clean

My Experience

Yasar is a terrific representative of your firm. We are delighted by his professionalism and support. He made my bad experience bearable.

Likely to Recommend

Repair Quality

Yasar is a terrific representative of your company. We appreciate his professionalism and his patience. Would recommend your shop to anyone who needs car body work

Customer Service

Terrific staff

My Experience

Your promptness fixing my car, profesionalism, and courtesy was incredible.

Likely to Recommend

Repair Quality

The staff was very professional, polite, and very quick in taking care of my car.

Customer Service

The staff was very professional, polite, and very quick in taking care of my car.

Returned Clean

Likely to Recommend

Repair Quality

I really liked how I was treated! Everyone was nice thorough and just great hospitality.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very competent kind staff

Likely to Recommend

Repair Quality

Happy love my car

Customer Service

Likely to Recommend

I had heard of the good reputation that Hersons had before we had to bring our car in. I was very satisfied with the quality and experience.

Repair Quality

Hersons did such a fantastic job fixing our Honda civic. While the repair took longer than expected, Hersons was always in communication with me and always allowed me to know exactly what was happening.

Customer Service

The customer service was very good. Clear communication and updates regularly and always very professional

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The repair work was excellent. The amount of time to get the replacement part was lengthy. Overall, I was satisfied though communication could have been better. I appreciate though moving the car to the dealership so I could pick it up on a Saturday.

Customer Service

As noted previously, the staff, particularly Erica, was very helpful. She updated me on the status of the job.

Returned Clean

Likely to Recommend

Repair Quality

Beautiful work, car looks new

Customer Service

Very kind and helpful

Returned Clean

Likely to Recommend

Repair Quality

Appreciate they did a really good job

Customer Service

I’m happy

My Experience

My SUV was repaired in the timeframe that was told to me when I dropped it off; was provided notifications throughout the process. SUV looks like it did before any damage.

Likely to Recommend

Repair Quality

My SUV was done in the amount of time I was told. Told how things were going along the way.

Customer Service

Returned Clean

My Experience

My Experience

Well done team!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

We picked up the car with an aftermarket bumper that didn’t fit. We were informed to call Geico and the adjuster would determine if we could the original factory number’s. Fortunately the adjuster agreed. We are currently awaiting the factory bumper.

Customer Service

Likely to Recommend

I never felt like they treated my job as a priority.

Repair Quality

Customer Service

They called the wrong enterprise rental car site to pick me up when I dropped off my car for repair. I had to spend an extra hour at the enterprise site waiting for them to switch my reservation around.

Returned Clean