Herson's Collision Center

4.7 (3,608reviews)
94%
15555 Frederick Rd,  Rockville,  MD  20855
Bot
Shop AssistantSparkles

In operation 41 years.

Great environment to visit. We will always be available to help. Office Hours: Monday - Friday 7:30am-6pm Estimates Hours : Monday - Friday 7:30am - 5:30pm

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (3,608)

Likely to Recommend

Very recommendable

Repair Quality

You did not do the overall diagnosis of the car. You should replace both of the front lights not one. You should replace the right rear view mirror. Inside my car the handle of the globes compartment is broken. It should be fixed.

Customer Service

Very great

My Experience

Thanks for everything

Likely to Recommend

Repair Quality

Thanks for everything

Customer Service

Thanks for everything

Returned Clean

My Experience

My car looks brand new again! The staff was very helpful and nice to work with.

Likely to Recommend

Repair Quality

Customer Service

Great work and the staff was very helpful and nice

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great job

Customer Service

Great work

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Had to go back for 1 small correction which was promptly resolved

Customer Service

Everyone was very attentive and kind

Translated from Spanish by Carwise
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My Experience

Muy buen trabajo y muy buena atención les doy 100 gracias

Likely to Recommend

Repair Quality

I was helped with Jasser and he was absolutely amazing! Would totally ask for him again if I needs any help!

Customer Service

My Experience

Great service

Likely to Recommend

Repair Quality

Very good. Customer service

Customer Service

Same

Likely to Recommend

Repair Quality

Great work and the team. Thank you

Customer Service

The service and the people are very kind and did an amazing job

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I cannot comment properly on this.

Customer Service

My Experience

professional, efficient, and very friendly staffs!

Likely to Recommend

I would definitely recommend to all Family- and friends of your reliable and efficient service

Repair Quality

outstanding quality work and professinal updates on the progress of work were texted overall great customer service

Customer Service

very happy and satisfied with the service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Never. And I’m telling everyone and posting the voicemails and text messages to all my Montgomery county mom groups, the MoCo show and the like.

Repair Quality

You are scammers and instead of having any integrity in your work, you do “reports” that are unnecessary and then gaslight customers

My Experience

Excellent and fast repairs! Thank you! Good updates on progress. After repairs, the stickers that were attached on the windshield were a bit hard to remove. An explanation of the repair process and to show me what was done or a walk-around of the car after the repairs would have been appreciated. Otherwise good service.

Likely to Recommend

Repair Quality

The repairs were great! Thank you. I wish someone would have explained to me exactly what was done when I went to collect my car and asked me if there were any questions or concerns. That never happened.

Customer Service

I wish there was a bit more explanation on what needed to be done before and after the work was completed to the customer. Even the car rental process and insurance process could have been explained. At times I was not sure what to do as the customer as nothing was explained. I did appreciate the initial call I made to reserve an appointment. A little bit more customer support would be appreciated.

My Experience

First of all everyone there was very nice and I was greeted as soon as I walked in. The technician explained every detail from beginning to finish. I was kept abreast of everything and my vehicle was completed as promised. The customer service here was awesome. I would highly recommend Herson’s Collision Center to anyone. I am planning on bringing my Toyota Corolla in so I can get it detailed. Thank you so much for such spectacular service!!!!!