Herson's Collision Center

4.7 (3,609reviews)
94%
15555 Frederick Rd,  Rockville,  MD  20855
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Shop AssistantSparkles

In operation 41 years.

Great environment to visit. We will always be available to help. Office Hours: Monday - Friday 7:30am-6pm Estimates Hours : Monday - Friday 7:30am - 5:30pm

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (3,609)

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

I am not satisfied because the work done is not good and incomplete.I have to go to body shop to discuss two major issues with the manager.

Likely to Recommend

Repair Quality

Easy to work with - kept me informed - work done quickly.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything with my car repair went very smoothly. Erika explained everything clearly and kept me informed of the progress. And they cleaned the inside of the car which I wasn’t expecting. I would recommend Hersons Collision to anyone.

Customer Service

Returned Clean

My Experience

Muy buena atencion

Likely to Recommend

Muy bien

Repair Quality

Muy buena atención y muy buen trabajo

Customer Service

Muy buena atención y muy buen trabajo

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

In general, the team is very kind. That goes a long way. The estimator was honest up front about how much time he thought the job might take. When I noticed an issue at pickup, the team resolved it.

Likely to Recommend

Repair Quality

The repair looks great so far. As if nothing happened.

Customer Service

The repair shop personnel were very kind and overall pleasant. That goes a long way

Likely to Recommend

Repair Quality

Great service, efficient and kept me notified. Repairs look great too

Customer Service

Friendly service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Aside from being addressed as Nina (my wife and probably the first name on our joint GEICO policy, lol) on texts, emails, and phone calls throughout the process, the service was very good. Yasser walked me through the process up front and kept me apprised through completion. The work on my car looks very good. Bob

My Experience

He was respectful and friendly great customer service

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Likely to Recommend

Repair Quality

Always very professional!!!

Customer Service

Returned Clean

My Experience

Erica and Yasar are both professional, knowledgeable and patient service members. 10/10 experience

Likely to Recommend

Repair Quality

The car looked great

Customer Service

Erika was amazing and made the whole process painless. Thank you so much.

Returned Clean

Likely to Recommend

Left my car with no coolant

Repair Quality

I had my wife bring the car in for me to pick it up after ICCU replacement and the cooland tank is completely empty. Not sure what I can do now? Ship coolant to my house and not drive the car? I also have to wonder about any potential damages from the trip home from the shop without any coolant.

Customer Service

Left my car with no coolant

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I already have recommended Herdon’s.

Repair Quality

I wasn’t expecting such prompt service. The ordered part came in 2 days ant it took the technician about 25 minutes to install it. The customer service folks were kind and very helpful. Thank you.

Customer Service

Good job!

Returned Clean

Likely to Recommend

Repair Quality

Yasar was incredibly helpful! He took care of me immediately and made things happen and quickly. I so appreciate his help

Customer Service

Returned Clean