Herson's Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service, efficient and kept me notified. Repairs look great too

Customer Service - 5.0/5.0 -

Friendly service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Aside from being addressed as Nina (my wife and probably the first name on our joint GEICO policy, lol) on texts, emails, and phone calls throughout the process, the service was very good. Yasser walked me through the process up front and kept me apprised through completion. The work on my car looks very good. Bob

My Experience - 5.0/5.0 -

He was respectful and friendly great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always very professional!!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Erica and Yasar are both professional, knowledgeable and patient service members. 10/10 experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looked great

Customer Service - 5.0/5.0 -

Erika was amazing and made the whole process painless. Thank you so much.

Returned Clean

Likely to Recommend - 0.5/5.0 -

Left my car with no coolant

Repair Quality - 0.5/5.0 -

I had my wife bring the car in for me to pick it up after ICCU replacement and the cooland tank is completely empty. Not sure what I can do now? Ship coolant to my house and not drive the car? I also have to wonder about any potential damages from the trip home from the shop without any coolant.

Customer Service - 0.5/5.0 -

Left my car with no coolant

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I already have recommended Herdon’s.

Repair Quality - 5.0/5.0 -

I wasn’t expecting such prompt service. The ordered part came in 2 days ant it took the technician about 25 minutes to install it. The customer service folks were kind and very helpful. Thank you.

Customer Service - 5.0/5.0 -

Good job!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Yasar was incredibly helpful! He took care of me immediately and made things happen and quickly. I so appreciate his help

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Erica is very professional and helpful

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Ramiro did a wonderful job overseeing the repair of our car. He explained the entire procedure, called us when changes were necessary and was able to complete the repairs in a timely manner.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Work done well

Customer Service - 4.0/5.0 -

Phone wait at times

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The service and communication are excellent, the job was done fast and very good. I really appreciated, thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Herson's Collision employee Ramiro Gonzalez was very thorough and courteous. He kept me informed and up to date on the service of my vehicle. I am very happy with the work that was provided on my Honda Fit. Thank you!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional workmanship

Customer Service - 5.0/5.0 -

Counter person very attentive and understanding