Herson's Collision Center
In operation 41 years.
Great environment to visit. We will always be available to help. Office Hours: Monday - Friday 7:30am-6pm Estimates Hours : Monday - Friday 7:30am - 5:30pm
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The work done was good. Communication was really bad. It took more time than the estimate.
Customer Service - 3.5/5.0 -
The communication could be better. For example, the insurance adjuster emailed to me and Honda agent to waive my deduction payment. However, I was told by Honda that I needed to make the payments because the Honda customer service failed to check the email.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our experice was wonderful. We are very please with the customer service and the actual repairs to our car. Thank you.
Likely to Recommend - 5.0/5.0 -
First Class!
Repair Quality - 5.0/5.0 -
Not sure if this survey is for me. My name isn't Samuel, it's Sal Lombardi. As always, the service was First Class! Erica was extremely helpful with ensuring everything was taken care of properly.
Customer Service - 5.0/5.0 -
Erica is GREAT!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Timing took longer than expected. Yasir was great to work with.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very efficient and professional staff. Kept me advised as to the progress on the repair and when my vehicle would be completed.
Likely to Recommend - 5.0/5.0 -
I have used the shop previously and would recommend it.
Repair Quality - 5.0/5.0 -
The repair was completed in a timely fashion. The Herson’s collision Ctr, kept me advised of the progress and finished on the date they quoted. Very professional staff!
Customer Service - 5.0/5.0 -
Very professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service, answered all of my questions, professional, kept me informed during the 3 days
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept informed during the entire process. Everything was explained clearly. I appreciate the communication. Excellent customer service. You can not tell where there was damage. Job- well done!
Customer Service - 5.0/5.0 -
Outstanding customer service was provided.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience and job well done...
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ramiro did great job keeping me updated status of the job. The work looks good and there is a lifetime warranty.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Work.was done in a timely manner.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
From beginning to end, the claim representatives were polite, cooperative and knowledgeable.
Customer Service - 5.0/5.0 -
The shop was in the Travelers network and the collision representative was professional and explained everything clearly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Erica was terrific to work with. She was very helpful, informative, timely in responding to all my questions, polite and kind. Hersons is fortunate to have her as an employee.
My Experience - 5.0/5.0 -
Good communications, met schedule, no surprises and the work seems first rate. Thank you.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It’s ok. It just took a little bit longer than expected
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The process is streamlined. Staff were friendly and responsive. They also provided status updates on my car repair.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, professional service with great communication. They kept me updated throughout the entire process—from estimate to repair—and clearly informed me when the car was ready for pickup.