Hi-Tech Auto Body, Inc.

4.8 (1,209reviews)
98%
51 New St.,  Cambridge,  MA  02138
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Shop AssistantSparkles

In operation 36 years.

From our family to yours In 1990, my father Jack Markarian opened Hi-Tech Auto Body. Since the first car rolled into our shop, we’ve been committed to providing friendly customer service and efficient, high quality repairs to customers like you. While Hi-Tech Auto Body specializes in high-end vehicles such as BMW, Mercedes, Lexus, Porsche, VW, Audi, Toyota, and Honda, we repair cars of any make and model. By staying ahead of the industry’s constantly changing technology, we ensure our staff is fully trained in the latest repair processes. For your convenience, my team and I provide free estimates for all non-insurance-related work. And if your car is in an accident, rest assured that we will work closely with your insurance company to return your car to “showroom-ready” conditions. As a family-owned and operated business, Hi-Tech Auto Body is dedicated to safety, efficiency, and quality. I look forward to working with you. Daniel Markarian Owner Hi-Tech Auto Body

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru

Reviews (1,209)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles were returned looking brand new. The staff is widely recognized for being professional, friendly, and courteous. Communication stands out as a key strength, with customers appreciating regular text updates and proactive outreach throughout the repair process. Coordination with insurance companies and rental car services is frequently highlighted as a valued convenience. Several customers mention going above and beyond, such as cleaning vehicle interiors. A few customers noted areas for improvement directly in their feedback, including occasional repair delays, isolated quality control concerns, and requests for clearer explanations when timelines were extended.
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"... were always quick to answer any questions I had. The work they did on my car was flawless, and I couldnt be happier with the results. I highly recommend Hi Tech to anyone ..." Read more
"... service was so exceptional, and so appreciated! And the quality of their repair work was superb!" Read more
"The quality was excellent and just as important to me, I really appreciated the quality control standards ..." Read more
"... I received timely communications and updates. And the quality of work done was exceptional" Read more
"The car was returned perfectly repaired"
"communication was exemplary from start to finish"
"... was done quickly, professionally and economically. Communication through every phase was exceptional. Will not hesitate to return, should the need arise" Read more
"... coffee while someone was taking great care of my car. Communication and efficiency was excellent." Read more
"Great job, my car looks fantastic and I received great communication. I appreciate the text messages. Thank you so much!"
"I loved the text updates! We hit some poor communication on the original pick up day, but otherwise totally ..." Read more

My Experience

Everyone at Hi Tech is so knowledgeable, accommodating and easy to work with. They provide fair, detailed oriented estimates and skilled body work. We use them for every repair job on our 4 cars, send friends and family and recommend to anyone seeking quality work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

We already have!

Repair Quality

An easy ten!

Returned Clean

My Experience

I had a couple of issues with the work. I’ve been in touch and am bringing the car back for adjustments. Disappointed in your quality control.

Likely to Recommend

Repair Quality

Friendly, responsive and do a great job. Been there several times and will be back.

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Did a great job

Likely to Recommend

Not a ten simply because I was surprised that it took almost two full weeks for the job to be completed

Repair Quality

The car was returned perfectly repaired

Customer Service

It felt a little annoying to receive so many texts telling me when the car would be returned, but nice when they texted me to let me know it was done a day early

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Easy. Stress free process

Customer Service

Returned Clean

My Experience

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Customer Service

My Experience

FANTASTIC JOB!! They did a great job on my dent and released the car back cleaner than ever. Would absolutely come back.

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Customer Service

My Experience

My Experience

I don’t understand why I left the car for 2 1/2 weeks and it was not finished… The repair seems great so far but a part is still missing, and I was given the car back nearly dead and had to change my plans in order to be able to charge it at a supercharger. The service was all incredibly nice and very high-quality, but I can’t say I’m completely satisfied given these small issues

Likely to Recommend

Repair Quality

Customer Service

The car looks great and staff were great

Returned Clean

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Customer Service