Hi-Tech Auto Body, Inc.

4.8 (1,240reviews)
98%
51 New St.,  Cambridge,  MA  02138
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Shop AssistantSparkles

In operation 36 years.

From our family to yours In 1990, my father Jack Markarian opened Hi-Tech Auto Body. Since the first car rolled into our shop, we’ve been committed to providing friendly customer service and efficient, high quality repairs to customers like you. While Hi-Tech Auto Body specializes in high-end vehicles such as BMW, Mercedes, Lexus, Porsche, VW, Audi, Toyota, and Honda, we repair cars of any make and model. By staying ahead of the industry’s constantly changing technology, we ensure our staff is fully trained in the latest repair processes. For your convenience, my team and I provide free estimates for all non-insurance-related work. And if your car is in an accident, rest assured that we will work closely with your insurance company to return your car to “showroom-ready” conditions. As a family-owned and operated business, Hi-Tech Auto Body is dedicated to safety, efficiency, and quality. I look forward to working with you. Daniel Markarian Owner Hi-Tech Auto Body

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru

Reviews (1,240)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, professional staff, and outstanding repair work. Many highlight the thoroughness of repairs, with cars often returned cleaner than expected, including vacuumed interiors and detailed cleaning as a pleasant bonus. Communication is frequently commended, with text updates and proactive outreach keeping customers informed throughout the process. Coordination with insurance companies and rental car services is noted as a seamless, stress-free experience. Long-term loyalty is evident, with many customers returning for multiple repairs over the years. A few customers noted areas for improvement, including occasional delays in repair timelines, incomplete repairs on some visits, and requests for clearer explanations of what was and was not repaired upon vehicle return.
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"... just as important to me, I really appreciated the quality control standards that your team employed including taking pictures as the car arrived." Read more
"... service was so exceptional, and so appreciated! And the quality of their repair work was superb!" Read more
"... collaboration with the car rental people was an added bonus. The repair work was top notch. The staff was efficient, professional and friendly. ..." Read more
"... that Ive been told the car is fixed and it was not. Fine customer service, horrible quality of work." Read more
"Repairs not done right. Mirror fell out of holder over weekend. New paint was chipped on door when ..." Read more
"communication was exemplary from start to finish"
"... coffee while someone was taking great care of my car. Communication and efficiency was excellent." Read more
"Great job, my car looks fantastic and I received great communication. I appreciate the text messages. Thank you so much!"
"I loved the text updates! We hit some poor communication on the original pick up day, but otherwise totally happy with the ..." Read more
"After the repair is complete, it would have been good if someone from the Hi-Tech Auto Body could explain whats repaired and whats ..." Read more

My Experience

Kept me updated. Courteous being a long repair process.

My Experience

A great team with a fantastic leader. Keep going.

Likely to Recommend

Constantly singing the praises of Hi-Tech.

Repair Quality

Fabulous team with a terrific leader.

Customer Service

Koby and Amanda were terrific

Likely to Recommend

Repair Quality

Coby was great so helpful and Amanda too. Car looks great. Thx so much!

Customer Service

See my first response.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Very nice and helpful people. Car finished in a timely way. Expert repair and they even washed it snd cleaned the inside too. Looks like new.

My Experience

We appreciate your excellent service and early completion of the repairs. Highly recommend you.

My Experience

I would highly recommend Hi-Tech auto body. The people, particularly Danny and Kobe, are professional, knowledgeable, honest, and very transparent about cost and timelines. They did an AMAZING job on my Subaru Crosstrek and I could not be happier with my experience. Exceptional.

Likely to Recommend

Repair Quality

Awesome service

Customer Service

Great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Hi-tech and its owner Dan provide the best version of excellent customer service that I have experienced in any industry in many years. They are absolutely the best and take great pride in perfection at a fair price. Go there before any other Massachusetts body shop.

My Experience

Great and efficient service from Daniel and Isaac

Likely to Recommend

Repair Quality

Great service from Daniel and Isaac

Customer Service

Great service from Daniel and Isaac

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

You were wonderful!! Thank you very much.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

My Experience

Hi-Tech are terrific. They do great, fast work, and they’re very knowledgeable and easy to deal with. Kobe helped us with our VW and did a great job.