Hoffman Ford Collision Center

4.7 (1,783reviews)

93%

(717) 657-1613

5200 Jonestown Road, Harrisburg, PA 17112

93%

See Photos

5200 Jonestown Road
Harrisburg, PA 17112

Get Directions Website Email

About Hoffman Ford Collision Center

See Photos

5200 Jonestown Road
Harrisburg, PA 17112

Get Directions Website Email

In operation 73 years, 50 years at this location.

Here at Hoffman Collision Center, we strive for 100% customer satisfaction. If there is ever a concern, please feel free to contact me, Jason Parks (Collision Manager) any time at (717) 657-1613 or [email protected] and I will personally resolve the concern promptly. All the Workmanship has a LIMITED LIFETIME WARRANTY for as long as you own the vehicle. And remember we strive to make customers for life.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Ford

I-Car

Jeep

Ram

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Website

Reviews (1,783)

Sort By:
Newest
Rating

1,575 Customers Rated

5 Stars

68.3% Complete

(1218)
4 Stars

12.1% Complete

(215)
3 Stars

2.7% Complete

(49)
2 Stars

1.9% Complete

(34)
1 Star

1.1% Complete

(19)
< 1 Star

2.2% Complete

(40)

Customers say

Overall Customer Satisfaction

Customers consistently praise the collision center for excellent customer service, with staff being described as friendly, professional, and helpful throughout the repair process. Many appreciate the regular text message updates and clear communication about repair progress. The quality of repairs receives high marks, with customers noting their vehicles look like new and repairs are completed professionally. Timeliness is generally positive, with many repairs completed ahead of schedule, though some customers experienced delays due to parts ordering or scheduling issues. The cleaning service provided upon completion is frequently mentioned as a pleasant surprise that exceeds expectations.

Select to learn more

Service Quality
Timeliness
Communication

"I received a friendly greeting. The process was explained fully. I was kept informed of the repair status. I received ..." Read more

"Outstanding"

"Top notch. I felt taken care of by all involved."

"They were wonderful, honest, and convenient. The staff was friendly and attentive and very easy ..." Read more

"Wish I could rate you higher!"

"Very friendly staff and happy the damages were fixed faster than they estimated it would take. Thank you!"

"2 days early. Great job"

"My vehicle was ready about a week sooner than I expected. Thank you"

"Was delivered approximately one week before I was expecting."

"It was ready before the estimated time frame. So I was happy with the earlier finish date."

"I appreciate the consistent update regarding the status of my car. I had my car in for repairs due to an ..." Read more

"Customer Service was excellent. Really liked the daily updates on the progress of our repair."

"The text message updates are Great."

"Perfect job. Love the Text message updates."

"Kept well informed about repairs. Everyone was friendly and helpful"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I received a friendly greeting. The process was explained fully. I was kept informed of the repair status. I received ..." Read more

"Outstanding"

"Top notch. I felt taken care of by all involved."

"They were wonderful, honest, and convenient. The staff was friendly and attentive and very easy ..." Read more

"Wish I could rate you higher!"

"Very friendly staff and happy the damages were fixed faster than they estimated it would take. Thank you!"

"2 days early. Great job"

"My vehicle was ready about a week sooner than I expected. Thank you"

"Was delivered approximately one week before I was expecting."

"It was ready before the estimated time frame. So I was happy with the earlier finish date."

"I appreciate the consistent update regarding the status of my car. I had my car in for repairs due to an ..." Read more

"Customer Service was excellent. Really liked the daily updates on the progress of our repair."

"The text message updates are Great."

"Perfect job. Love the Text message updates."

"Kept well informed about repairs. Everyone was friendly and helpful"

Sarah (Ford owner) reviewed 7/31/26

Thomas (Toyota owner) reviewed 7/31/26

Naila (Toyota owner) reviewed 7/30/26

Looks brand new where the damage was. Thank you.

Mary (Ford owner) reviewed 7/30/26

Stephen (Mazda owner) reviewed 7/30/26

great repair, great communication

Sandy (Ford owner) reviewed 7/28/26

Richard (GMC owner) reviewed 7/27/26

The repair was excellent. The work was finished early. The shop kept me informed about the process. I picked up and returned my rental at the shop. I received a copy of the work estimate and was able to inspect the work before I left. I am extremely satisfied with the repair and process. I would recommend Hoffman to anyone needing auto body repair. Thank you.

Mark (Toyota owner) reviewed 7/27/26

Jared (Ford owner) reviewed 7/27/26

Everything went smoothly. The work took a little longer than expected, but looks perfect. No concerns.

Harold (Volkswagen owner) reviewed 7/24/26

Excellent customer service. Very responsive to my needs in getting the job done within my schedule.

Ty (Nissan owner) reviewed 7/23/26

Eric (Ford owner) reviewed 7/23/26

Mary (Toyota owner) reviewed 7/23/26

Well done !

Cheryl (Jeep owner) reviewed 7/23/26

Jeep had been repaired and washed to be sparkling clean. Thank You

Everyone was extremely nice.

Mary (Ford owner) reviewed 7/22/26

Looks great

Joseph (Honda owner) reviewed 7/20/26

Kept in touch along the way. Correous

John (RAM owner) reviewed 7/20/26

Matthew (Audi owner) reviewed 7/20/26

Cathy (Ford owner) reviewed 7/20/26

Hattie (Ford owner) reviewed 7/17/26

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view more shops in: Harrisburg | 17112

Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Hoffman Ford Collision Center

About Hoffman Ford Collision Center

Reviews (1,783)

1,575 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 2.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0