Hunter Collision Center
In operation 86 years.
Family owned and operated serving western North Carolina for over 80 years. We work on all makes and models specializing in Volvo,Hyundai, and Subaru.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The culture at this shop is very bad. So they had my car 3 1/2 weeks for the 2 to 3 week repair and I'm told that my repair is being pushed to the back of the repair list, I had 30 rental car insurance that was running out, so I called my insurance adjuster who had to get with the dealership to get me a loaner car. So I stopped worrying so much as I had a car to drive (I drove your car 2000 miles while your employees puttered around with mine). So at 8 1/2 weeks the service adviser called me around noon to tell me the car was ready they were cleaning it and he would call me by the day to let me know to come get it, i didn't hear back from him till 2:00 the next day. When I went to get the car there was a problem with the driver's door, so we had to wait another 3 hours for this to be repaired. The day we picked up the car my service adviser was not there, so another person helped us. The body shop manager (Kathy) was there, walked by me 3 times and never said a word to me. You would think she knowingly know we were unhappy with the service would have addressed us, that would have been the professional to handle a customer. So you had a service adviser (Rinon) that did not work with the customer needs well, and a manager (Kathy) didn't address the customer at the time I picked the car up. Bottom line not a happy experience. I hope Hunter Subaru will address this issue, as it only hurt Hunter reputation in the community it serves.
Repair Quality - 3.5/5.0 -
The work to our vehicle was good, but the culture of the shop is terrible
Customer Service - 3.0/5.0 -
Car looks good, the color of the paint on the bumper is off from the fender (part of the repair area
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kenon very helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My Santa Cruz was being serviced for a minor scratch and they did a very good job repairing it. I wasn't able to see any evidence of a scratch ever existing.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
My washer sprayer hums, but no water comes out. The reservoir was empty when I got the car. I filled it but nothing just coming out. I haven’t done any troubleshooting yet.
Customer Service - 0.5/5.0 -
I called and made an appointment. I called back a week later to confirm and the appointment didn’t exist. I made another appointment. When I showed up to drop off my car, the appointment still didn’t exist. They took my car in anyway. The end date kept getting delayed but I wasn’t always notified (found out once from my insurance company and another two times from the car rental agency. I was told when I dropped off my car that I’d receive regular updates. I didn’t unless I was the one who emailed and asked.
Returned Clean
Likely to Recommend - 0.5/5.0 -
We will, in fact, are telling people NOT to go to you for service of any kind.
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
Terrible experience. Our advisor changed 3 times. No information was handed over. Our calls were never returned. We had to physically go in for updates. Every SINGLE promised deadline was missed. It took THREE weeks to fix a tailgate. We will never use your services again due to the customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work! The Volvo looks great. I’m glad to know that there is a Volvo certified repair center that I can trust.
Customer Service - 5.0/5.0 -
Very helpful and kept us updated through the process
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
i’m a father was no ride to the car rental place how much made things a bit more complicated.
Repair Quality - 5.0/5.0 -
it did take longer than expected, but it was worth waiting for. They did an excellent job. Looks like new.
Customer Service - 5.0/5.0 -
they did an excellent job. Looks like you. It took a little longer than expected but everything about the job was perfect.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Until they get management and hire enough staff I would not recommend them. I was told they were understaffed
Repair Quality - 3.0/5.0 -
It took 35 days to do a repair that should have only take up to 2 weeks. When I picked it up I noticed two evenings later my tail light was not working. They put in a brand new tail light and didn’t even check the bulbs.
Customer Service - 3.0/5.0 -
Fair