Hunter Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Was sent a text that contained a link to updates on the repair. The app never updated so I had to call a lot to get into on timeline. That part was frustrating but the folks who answered my questions were ALWAYS amazing.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Satisfied with the work but it took a very long time to finish

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

After this repair, I wouldn't recommend them and should I need repair work in the future, I'm unlikely to want to come back since our experience wasn't great. I will say that I've never had any issues with Hunter Subaru and in terms of regular maintenance and service, I've always been quite happy with everything! This was so out of the blue for Hunter and I'm really hoping that maybe I just had bad luck this time.

Repair Quality - 4.0/5.0 -

I'm not really sure! I think everything was done well but as someone who doesn't know much about body work or automotive work, I can't tell. It looks like it was done properly though.

Customer Service - 1.0/5.0 -

They had my car for 4 months. I'm so thankful that I wasn't at fault for this and that an insurance company was paying for the rental or I would've been out over $4000. They were awful to get a hold of and everything was back-ordered. I can't remember how many times I was told that they needed to order ANOTHER part but if I hadn't reached out, I never would have gotten any information regarding the status of my car or the repairs.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

I had a good experience with Hunter earlier in the same year. This made me willing to make an appointment a month and a half in advance and bring my car to you instead of taking it somewhere else. I was told my car would take about 3 weeks. It ended up taking 9 weeks. I called literally every week for those last 6 weeks to see if my car would be ready and literally every week I was told it would be done by the end of the week. Twice I was told it would “definitely be done” by a certain date and both times those dates came and went. I was having to call so that I could plan out my rental car use. I understand sometimes there are delays but I think good customer service would be for Hunter to call the customer and tell me it won’t be ready by the promised date rather than me having to call week after week to see if you were able to live up to your word. Also I would expect to be more of a priority after waiting a month and a half for pre scheduled appointment time.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Quality of work is exceptional despite the disconnect with being able to get updates on the status of my vehicle repairs.

Repair Quality - 5.0/5.0 -

The repair of my vehicle is fantastic.

Customer Service - 2.5/5.0 -

Customer service was less than adequate. While trying to be mindful of employee turnover, the communication on the status of my vehicle was almost non-existent. We are so appreciative of DavidHunter intervening on our behalf.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

It took way too long. I understand that a major new exterior piece had to be ordered, but when it finally arrived and I left the car1/14/25 I was told it would take no more than 2-3 weeks. I got my ins. rental and my 30-day coverage expired so I was without a car and I live alone. When the new man took over things went smoothly. He answered the phone and was helpful, giving me a loaner 3/11. I finally got the car 3/26. The work was done excellently.

Customer Service - 2.5/5.0 -

1 when I first left the car and turned over my insurance check and 10 after Bob came aboard.

Returned Clean

Likely to Recommend - 3.5/5.0 -

See previous comments.

Repair Quality - 4.0/5.0 -

The car looks good with new paint job. Bob was very easy to communicate with. I do have a problem with my mirror on the passenger side that was repaired. The outer rim of the mirror has a chip on it, where the paint has been nicked.I will be stopping at the repair shop, Hunter Collision, as soon as I get a chance, to let them take a look at it. Another problem was the time it took to fix the car. I believe it was almost three weeks. I expected to have it back in one week to 10 days. Other than these two problems, every thing was ok. Once again, I will stop by the shop some time next week to let them take a look at the chipped paint on the mirror on passenger side of my car. Thanks, Nancy

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They had our car for almost two months to replace the bumper.

Customer Service - 0.5/5.0 -

When we finally demanded the car back the service person was very rude.

Returned Clean

My Experience - 0.0/5.0 -

How can I answer this when I still don’t have my car back. You sent me a text on Friday saying I had p/u my car. Nobody has returned my call. I don’t know what is going on.

My Experience - 5.0/5.0 -

My car repair looks beautiful cleaning job with a wonderful. I feel like I'm driving a brand new car

Likely to Recommend - 5.0/5.0 -

I already have

Repair Quality - 5.0/5.0 -

My car looks fantastic. You can't even tell there was a dent. The service department was very polite very congeal and complied with everything wonderfully. I would highly recommend them to everyone and already have. I especially appreciate the Fantastic cleaning job you guys did I feel like I'm in a brand new car. Thank you so much and while I hope I don't ever need your services again I would definitely use you again if I do

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Again, the work done was good, tut the communication with regards to the vehicle's repair progress, coverage of the rental car issues with the insurance company etc. was poor. Also, the odometer reading on intake vs when we got the vehicle back was approximately 140 miles more. I realize that there may have needed to be a test drive or two to make sure things felt correct but 140 miles is excessive.

Repair Quality - 4.5/5.0 -

The work done was good and the car looks great. However, it took approximately 9 weeks from the time we dropped the car off until we got it back. There was very little communication from the shop and what information we did get from them when we called was not reliable with regards to when the vehicle would be ready. We were told "middle or end of next week" for 3 to 4 weeks in a row. Also, the odometer reading on intake vs when we got the vehicle back was approximately 140 miles more. I realize that there may have needed to be a test drive or two to make sure things felt correct but 140 miles is excessive.

Customer Service - 1.5/5.0 -

While the staff was nice we received only one call from the shop during the entire 9 weeks (this was about 4 weeks into the process) stating that the hatch door would be in the following week and they would give us a call then with an update mid week. No one ever called. We had to call at the end of the week to find out what was going on. Every week after that when we called we were told that the car would be ready the following week and they would call us wednesday or thursday to let us know. We would wait until Friday before closing to call only to be told it would be ready the following week and they would call us. Staff was pleasant and kind but provided little to no communication and information received was not reliable at all.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Repairs took longer than expected, but staff was kind and work completed.

Customer Service - 5.0/5.0 -

The owners/manager obviously has a lot on his hands, but he was very helpful and my car is in perfect shape now. The appraiser also did a great job! What nice and fair people. Hunter has won my repeat business!

Returned Clean

Likely to Recommend - 0.5/5.0 -

Wouldn't lose a friend over their service

Repair Quality - 1.5/5.0 -

Took 6 weeks to complete the job, then the gas port was missing. U couldn't even fuel my vehicle. They wouldn't give me a loaner. Took 7 or 8 tries to get ahold of the manager. Worst experience ever. No customer service happening there.

Customer Service - 1.0/5.0 -

None

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

I. Happy with the repairs. They did a great job. What frustrated me was that the repairs took 4 months to complete. I was told 4-6 weeks after they have me an estimate on the repairs. So when I called after 6 weeks I was told "sometime next . We are waiting on a part still." I was told this every week until I got the call that it was time to pick up my car

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Rick Staton and the staff were great! Thank you for the care you gave my Ascent.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Even though there was a very lengthy wait for parts coming from Korea, the work that was performed was very satisfactory and Bob Hulley was a consummate professional

Customer Service - 5.0/5.0 -

The customer service was very good

My Experience - 0.0/5.0 -

The repair work was acceptable. The customer service was not until the manager made it right.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 1.0/5.0 -

Never returned any of my phone calls. I had to personally go to the center before I could find out answers.

Returned Clean