Hunter Collision Center
In operation 86 years.
Family owned and operated serving western North Carolina for over 80 years. We work on all makes and models specializing in Volvo,Hyundai, and Subaru.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
They probably need more repairmen, although there is an issue with getting parts, which will likely become worse given the current administration's international policies and indecision.
Returned Clean
My Experience - 5.0/5.0 -
Car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle looks great !
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
There definitely needs to be improvement in this area. I was the one to have to call and inquire about my vehicle. There were times I was told that I would receive a call back but never did.
Likely to Recommend - 0.5/5.0 -
Only go there if there is no other option.
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
Repair took over a month. I had to call for updates, and ask for the shop to communicate with the insurance company multiple times.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Had to pick it up because of car rental had to be turned in so it needs to go back for a wash
Likely to Recommend - 5.0/5.0 -
Fast and Friendly.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Need more timely communications about the repair.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
Zero communication
Returned Clean
Likely to Recommend - 4.0/5.0 -
They do great work when they have enough people to do the work.
Repair Quality - 3.0/5.0 -
Our car, damaged by a fallen tree, was in the shop for four months from October 10. Rick and Jose did their best but they were hamstrung by a lack of staff.
Customer Service - 3.5/5.0 -
They did their best in a very difficult situation… The only suggestion I would make is to be more realistic about how long it might take rather than telling the customer like me what he wants to hear. I’m guessing there were at least five times where promises were made, but could not be kept due to various reasons.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Body work and paint is excellent!! The car was there for a month for minor work. Not the techs fault it was hard to get the parts from Subaru.
Customer Service - 5.0/5.0 -
Nice people!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great experience, I just wish there was more proactive communication about when the repairs would be completed
Customer Service - 5.0/5.0
Returned Clean
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
Worst experience I have ever had. They said it would be 2 weeks, it took 2 months. and my insurance only paid for a 1 month rental. . It took 2 months the y would not return calls every time I went down there they lied to my face. They gave a song and dance every time I showed up. They said it was scheduled to be paint the next day on 3 different occasions. They said it would be done next week several weeks in a row. I tried to escalate it and they said Jessie was the person to talk to. I tried several times and left several messages and never got a return call. Never would I ever recommend hunter collision or any other Hunter business to anyone. I would expect this type of low life behavior and management from small back yard shops but not a dealer.
Returned Clean
Ready on Time?
No
Likely to Recommend - 2.5/5.0 -
Hunter has the ability to do good work. I think more staff is needed for quality control, 'delivery prep' and customer interface.
Repair Quality - 2.5/5.0 -
Let me caveat my review with this statement... I'm a perfectionist, especially when it comes to my cars! The repair quality of the dented door appears to be OK. However, a bent mirror mount was not caught during the repair, necessitating a return visit.
Customer Service - 3.5/5.0 -
The comments in this review are similar to my experience in 2022 when other repair work was done at Hunter Collision. That repair required two return trips for various issues. I explained that experience to the manager when I dropped the car off this time and was assured that this experience would be better. It really wasn't better... Bottom line, if the work hasn't been inspected to be correct and the car cleaned after being in the shop for almost a month... keep it another day to complete these details.
Returned Clean
Likely to Recommend - 3.0/5.0 -
If they improve answering phone and estimating delivery of repaired vehicle. And learn how to order parts at one time instead of individually
Repair Quality - 5.0/5.0 -
Repair was satisfactory. Time to do the repair a 1 as it was to be a 3 week repair and they had my car 8 weeks 2 days. Need a better Parts system and manager that can handle a busy shop. Also I had to call to get updates. And I had to call dealership and page them to get an answer.
Customer Service - 0.5/5.0 -
Could not get updates and they didn't answer the phone. Seemed to have issue ordering parts and getting them in a timely manner. Felt like they ordered parts one tiny piece at a time instead of one order.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
It took over a month for some body work.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
The repair was quoted at taking 1 week, it took three. I did not receive any communication about delays or any communication at all during the process, until the day of when I was told the car was ready. I was told the car would be detailed, it was not. The car is filled Bondo dust which is completely unacceptable and my wife is pissed. There is overspray on the finish paint of the roof rail on one side. Why was the interior and exterior not better protected during the work? This car is nearly new and the state of the car as it was returned to us is extremely upsetting.
Customer Service - 1.0/5.0 -
Already explained