Hyman Brothers Auto

Likely to Recommend - 5.0/5.0 -

I would recommend the shop based on its excellent service.

Repair Quality - 5.0/5.0 -

Overall, I was very satisfied with the quality of the repair of my car. I was very impressed that it was also cleaned inside and outside for me before it was returned.

Customer Service - 5.0/5.0 -

Excellent customer service.

Returned Clean

My Experience - 5.0/5.0 -

The car looks pretty good and the service advisor did a good job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good job indeed, that is why I did not follow State Farm’s recommendation to go with Caliber Collision

Customer Service - 4.0/5.0 -

Could do a better job with the updates

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

There are a few small details that I do notice about the repairs. Overall the bodywork looks good. There was very poor communication as far as reaching out to update me about when my car would be ready since the date kept pushing back. In a lot of instances I was the one who had to reach out first in order to get an update on my car. I would highly recommend improving communication skills to make the process less frustrating.

Customer Service - 2.0/5.0 -

As stated in the previous question, customer service needs to improve in regards to giving people updates on their car. The collision center needs to reach out to customers first instead of vice versa.

Likely to Recommend - 4.5/5.0 -

They just need to work better on letting your customers know what going with their vehicle and be up front with the answers given so if you tell me my car going to be ready in a week and you think it’s going be longer then you need to say so that way I need to adjust to make other arrangements for transportation especially if you depending on it to ready at the time you given me

Repair Quality - 4.5/5.0 -

I would have given then an 10 but they kept my car longer than they should have, but was not willing to give me a loaner to get back and forth to work until mine was finished no one was interested in that so they rush my car to be finished and they sub the work to Jaguar to finish the job for my headlights I felt I was getting the run around no call backs when they say they would but overall great work as far as I can tell they did a great job cleaning the inside whoever clean it the paint job looks like to didn’t colors in the light I know it’s a old car the paint looks different against the the regular paint ..

Customer Service - 4.5/5.0 -

Ms Dee was really nice first time around setting the appointment and whoever I got after that wasn’t when I call back second time around I guess we all have our moments customers service is not what it used to be to be any place now days I was just glad I got my car back overall

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

I had to call them several times to find out the status.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0 -

I called to make sure they had all the parts before taking it in they assured me they did, then they kept it for 2 months because they needed a part. Then I had to call them to get updates . Very unprofessional!!!!!

Likely to Recommend - 5.0/5.0 -

I can't imagine how the work could have been done better.

Repair Quality - 5.0/5.0 -

You would never guess there was a sideswipe accident.

Customer Service - 4.5/5.0 -

Great office staff. Email response time could have been better.

Likely to Recommend - 2.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.0/5.0 -

There were two occasions when we requested an update they took our information, but no one absolutely no one returned our calls

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Sheldon was a delight to work with and he kept me informed along the way. It was a very good experience. - Sarah Paxton

My Experience - 0.0/5.0 -

The rear window wiper was reinstalled backwards such that the blade rotates underneath the window. I will have to bring the vehicle back in to have it fixed properly.

Likely to Recommend - 1.0/5.0 -

Unlikely.. but that will change when car repaired properly

Repair Quality - 0.5/5.0 -

Hello.. there are numerous scratches and a big divot that was covered with paint inside the doors. I want to bring the car back and have these concerns fixed. Can you reach out to me please. 804-240-9938

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

My repair was done nicely. Took longer than anticipated and I had to call to check on progress

Customer Service - 4.5/5.0 -

Everyone was wonderful

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Beautiful work but poor communication prior to and during the repair

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

In fact I have done so already

Repair Quality - 5.0/5.0 -

Excellent work and excellent customer service

Customer Service - 5.0/5.0

Returned Clean