Hyman Brothers Auto
In operation 62 years.
Hyman Brothers have been repairing vehicles for more than 55 years. Our collision center is known for its expertise, honesty, and stellar service. Here at HYMAN Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the RICHMOND METROPOLITAN AREA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 2.5/5.0 -
This is the second repair I've had done here. No complaints about the first, but this one was not. Don't know that I'd recommend them to anyone after this last experience.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The people were great, but I received no updates. I was told the repair was simple, would take a week. I rented a car for a week based on that. Thursday came and I had heard nothing so I called. I was told my car was next in the paint booth, would go to a technition for reassembly in the morning and it would be ready that afternoon, Friday. The next afternoon I had heard nothing, so I called. I was told my car had been painted that morning (not Thur afternoon as I had originally been told) and the manager didn't like the job so it needed to be repainted and that wouldn't happen until Monday morning. So, my car would not be ready until Tuesday. Tuesday came and no update. I called again and was told my car was being reassembled and would be ready the next day. Called the next day, car was being cleaned and checked to make sure all was well. Would be ready the next day. I was finally called the next morning to say my car was ready. My simple repair took almost twice as long as I was told it would. I had to pay for a rental an extra week and received no updates until I called.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The quality of the repair was great but the communication was lacking significantly.
Customer Service - 0.5/5.0 -
Communication was nonexistent. We had to contact in order to find out the status...the first time we called we didn't get a call back until the next day(Wednesday into Thursday). During that followup call we were told an update and that it would be ready the following Tuesday. We called on the afternoon of that Tuesday, since we hadn't heard of the status, to be told it was just then being taken in and wouldn't be ready until the end of that work week.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Looks beautiful
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The shop kept my car longer then I was told,and when I got it back on the way home I had a blow out 5 minutes from the shop a piece of metal stuck in my tire 🙃 couldn't be fixed more money spent and yes I do believe it was pick up in the shop.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Hyman brothers was very helpful, even helped coordinate my rental car! I was informed frequently of their progress. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Kept changing the estimated time of work being leaving me without a car
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
The repair was supposed to take 10 days. It took a month and a half. Communication was also not ideal.
Likely to Recommend - 4.0/5.0 -
The repair quality is very good. It's just the duration that is painful because I only have 4 weeks rental coverage.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I think the parts ordering got a little out of control as that was the major reason for the repair taking 7 weeks. I ended up having to pay for 2 weeks of rental out of my own pocket and Hyman payed 1.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Yes more likely.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Because they did good work, in spite of the miscommunications
Repair Quality - 5.0/5.0 -
Excellent repair work
Customer Service - 3.0/5.0 -
Drop off date June 17th I was told to expect text updates and called the second day after I left the vehicle. I asked for their expected completion date and was rudely interrupted by the associate. They told me that they didn’t know when the vehicle was going to be completed and told me to keep an eye out for text updates. I received a text update saying that the work had been completed however when I arrived at the shop the vehicle was not ready. June 28th- pick up date Contrary to the information provided previously the associate informed that they don’t send text updates and that the message must have been sent by the insurance company. The work wasn’t completed until 2 weeks after I was told the vehicle was ready. I’m very disappointed with the lack of clear communication. Copy of Text Update: We are on track Alma, for 06/28/2024. Hyman Bros. Collision. www.carwise.com/e/4LMWNT Reply "STOP" to cancel.
My Experience - 5.0/5.0 -
Very fast turnaround and always friendly staff! Thank you.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
The only issue I had was trying to get an answer to when I could pick up the car, a week and two days after it was supposedly supposed to be ready
Customer Service - 4.0/5.0 -
Once I talked to the manager, everything was straightened out
My Experience - 5.0/5.0 -
Everything was done in a timely manner and all that they repaired looks just like new.
Likely to Recommend - 0.5/5.0 -
In the previous years I would but now I wouldn’t recommend anyone to y’all . y’all need some help on customer service skills.
Repair Quality - 0.5/5.0 -
Hyman brothers had my vehicle for over two weeks and every time I had checked on my vehicle I kept getting told a different story. This is the first time that I’ve ever had to put money in for a rental because I’ve never had them take this long for a car that shouldn’t have taken that long. Hyman brothers is the only company I deal with buying cars and dealing with cars and I’m thinking about going somewhere else for a new vehicle this year
Customer Service - 0.5/5.0 -
It was very poor