Hyman Brothers Auto
In operation 62 years.
Hyman Brothers have been repairing vehicles for more than 55 years. Our collision center is known for its expertise, honesty, and stellar service. Here at HYMAN Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the RICHMOND METROPOLITAN AREA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 3.0/5.0 -
This is not a certified Subaru body shop and everything at body is geared towards Nissan and Kia
Repair Quality - 3.5/5.0 -
Took too long to get both left and fenders moldings these are one time use . I got run around about parts from body shop on this. I personally had to contact Subaru customer service get parts rolling into shop. to call to
Customer Service - 3.0/5.0 -
Poor follower up when they get all our parts
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience was awesome! The staff was amazing and very professional. The communication was great. My car looks GREAT. I would definitely recommend.
Likely to Recommend - 5.0/5.0 -
I would highly recommend this shop to everyone
Repair Quality - 5.0/5.0 -
My experience was awesome from start to finish! Friendly and professional staff with great communication. My car looks amazing!
Customer Service - 5.0/5.0 -
Awesome customer service!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’m a happy customer
Repair Quality - 5.0/5.0 -
Overall, I was really satisfied with the timeline of getting my car repaired. It was done a week earlier. More importantly, the paint job looks great.
Customer Service - 5.0/5.0 -
Everyone was professional and knowledgeable which was a plus.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Looks like new
Customer Service - 4.0/5.0 -
Service was great, the responsible person kept me informed throughout the process!
My Experience - 5.0/5.0 -
Looks as good as new.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Had an empty tank of gas when I picked it up. I never let my car get past at least close to a quarter tank! An extra 100 miles on my car and a cracked windshield that wasn’t there when I picked it up!
Customer Service - 2.0/5.0 -
Never check their messages
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Took longer than they said it would take
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks perfect where the damage was. Benjamin did a super job with keeping me informed of what to expect and with the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Can’t tell that car was in an accident,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although it took a long time to get my car in and then a long time for it to be fixed the job was done well and looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would be hesitant to recommend. I was surprised as the dealership had recommended the shop and reviews were positive. My experience was ok, good for the repair quality but poor on customer service and communication.
Repair Quality - 4.0/5.0 -
The repair to the front fender is great but the length of the repair went from 4 to 5 days to an additional week. No reason was given for the increased time.
Customer Service - 3.0/5.0 -
The customer service varied from person to person. My dealings with Charles and Stephanie were great and helpful.
Returned Clean
My Experience - 5.0/5.0 -
Everything was done very professionally
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Hyman Collision advised vehicles was ready. I paid my deductible and proceeded to my vehicle, instantly I noticed to the bumper bracket wasn’t installed correctly. Therefore, I left the vehicle to be repaired correctly. They fixed the left side. However the right side still has a gap where the bumper was fixed. The customer service was excellent. However, not completely satisfied with the overall repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Too many delays, called to get vehicle but it it had missing parts, told no manager was available to address issues, questions ignored...
Repair Quality - 2.0/5.0 -
Used Hyman Collision 3-4 times over the years. It has gotten progressively worse. Routine delays for parts and paint shop backups. I was finally called to get truck. Nobody offered to help get to the right person or viewed the vehicle with me. Previous day I was told all needed to finish was going through "QC". QC must have been blindfolded. There were no wiper arms and another part missing where the hood meets the windshield. Left it for completion. Called the next day and was told a part gad to be ordered. How can you be called to pick it up and then several days later, parts are on order. Lost track of the time from estimated completion to pick up - weeks - glad I didn't have a rental. Never again.