Hyman Brothers Auto
In operation 62 years.
Hyman Brothers have been repairing vehicles for more than 55 years. Our collision center is known for its expertise, honesty, and stellar service. Here at HYMAN Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the RICHMOND METROPOLITAN AREA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 1:00 pm |
My Experience - 5.0/5.0 -
Car looked very nice. I appreciate your charging it before we picked it up. Thank You. Teresa Robinson
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The delay was out of their control, but I asked for a state inspection and oil change, but they forgot.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I like the collision section and car sales representative
Repair Quality - 5.0/5.0 -
Thanks great work
Customer Service - 5.0/5.0 -
Corteous
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The office staff were very helpful and answered all questions during my service. Chuck kept me informed of the progress on my repairs. Job well done!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
I was re-scheduled for the better part of a month even though I had concern because the wheel well was damaged. So I didn't drive my car for over a month after the accident. After the repair was done, I received a call to bring it back because a part was found that should have been put on my car.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
NOT IN THIS LIFETIME
Repair Quality - 0.5/5.0 -
DID NOT PUT THE DOOR ON RIGHT AND MY MIRROR BUTTONS ARE INSIDE THE DOOR.
Customer Service - 0.5/5.0 -
I CALLED NUMEROUS TIMES AND WAS TOLD ID GET A CALL BACK THAT DID NOT HAPPEN.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I'll use them every time I like the service I'm very satisfied with Hyman Bros Body Shop
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
All ready have
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 0.0/5.0 -
The time it took for my car to be painted and repaired and being called with wrong information
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The first time i was happy but this last time was a mess.the first time had more damage and got my car back in half the time plus l was told by one person my keys was lost but i not that person than i wad told my car just made to the paint area after my car was a week ago it was a lot of miscommunication
Customer Service - 1.0/5.0
Likely to Recommend - 3.5/5.0 -
The one elderly woman was not very friendly or helpful. That ruined the whole experience
Repair Quality - 5.0/5.0 -
The after math when I found a car part in my back seat. Not knowing where it came from or if it was missing from my car. Also the charging port was very loose and missing parts. I was assured everything was fine and it was a spare part not used. Then after waiting for 30 minutes to find that out I was leaving again A terrible squeezing noise greeted me as I was trying to pull out of the parking spot. I went back once again to be greeted by a not very friendly elderly woman came to listen and said it was not on the side of the car they worked on so nothing could be done for me. I was not in agreement with her conclusion. After speaking to a much friendlier person she led me to the manager who agreed with me. The noise was not there when I brought the car for repair. Took care of the problem. And finally after another 45 minutes I was now able to leave content that everything was finally ok
Customer Service - 4.0/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I’d honestly recommend having hemorrhoids before I’d recommend this. I’d also recommend using a stapler on your forehead over using this abomination of an auto shop
Repair Quality - 1.0/5.0 -
1-Star Review I wish I could give zero stars for this place. My experience with this collision repair shop has been, without exaggeration, one of the most frustrating and disappointing customer service experiences I’ve ever had. From day one, things started going wrong. They lost my car key the very first day I dropped it off. Not only is that completely unacceptable, but they seemed totally indifferent to the inconvenience and concern it caused me. No apology, no sense of urgency—just a shrug and a “these things happen” attitude. I had specifically asked to be kept in the loop with regular status updates. That never happened. Not once. I had to chase them down with call after call, most of which went unreturned. When I finally did get someone on the phone, their attitude was rude, dismissive, and downright unprofessional—like I was bothering them by simply asking about my own car. To make matters worse, the job took far longer than they initially promised, and the delays just kept piling up without explanation or accountability. Each time I was given a new date, it came and went with zero communication. It felt like they were making it up as they went along. There was no apology, no attempt to make things right, no sense of customer care whatsoever. Just a total lack of professionalism across the board. This shop clearly has no respect for their customers’ time, property, or peace of mind. Save yourself the stress and take your vehicle anywhere else. I wouldn’t trust them with a bicycle, let alone a car.
Customer Service - 0.5/5.0 -
Chuck is definitely sexist. The way he talked to my wife versus me about our car was genuinely appalling. Multiple times he said he would call back and never did. The initial guess he gave me about the car being done ended up being off by six weeks. Chuck should find employment in a non customer facing roll, or just be fired
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate you guys pushing back on the insurance companies decision to use a used part that had lots of damage. If I ever need work on any of my cars you are my shop. My kids car looks brand new. Thanks 😊
Likely to Recommend - 5.0/5.0 -
If I ever need a car repaired I will come here or if a friend needs a repair I will definitely recommend
Repair Quality - 5.0/5.0 -
The repair shop kept me informed an did excellent with the repairs
Customer Service - 5.0/5.0 -
Customer service was great
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Dents to the driver’s side door still present and the speaker attached to door is unattached to the window.. tape residue is apparent on the right side window..
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The repair was perfect. The team is always amazing.