Import Paint and Body

4.8 (349reviews)
93%
6173 E Independence Blvd,  Charlotte,  NC  28212
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Shop AssistantSparkles

In operation 38 years.

Founded and incorporated in 1988 by Loren Koski, Import Paint and Body has grown to become one of the leading autobody repair shops in the Charlotte, NC area. Our business has been built upon the referrals of our customers and our relationships with dealerships across the southeastern United States. While we are an automotive repair facility, we see ourselves first and foremost in the customer service business. Over the past thirty-plus years, our passion has been taking care of our customers by striving to provide first-class quality repairs at fair prices, resulting in lasting relationships with our network of clients.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Genesis
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Nissan
Ram

Reviews (349)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than before the accident. The team is widely recognized for exceptional professionalism, kindness, and a genuine commitment to customer care throughout the entire process. Communication stands out as a key strength, with customers appreciating being kept informed at every stage of their repair. Several customers highlighted the thoughtful extra touches, such as cleaning vehicle interiors and exteriors before delivery. Long-term loyalty is evident, with multiple customers noting decades of repeat business. A few customers noted areas for improvement, including delays in repair timelines, unexpected additional charges, and occasional inconsistencies in communication updates, as mentioned directly in their feedback.
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"... between job done & job well done. IPB does the later. IPB team delivers quality results with professional craftsmanship and focus on rebuilding the vehicle to the OEM standards. ..." Read more
"... pleased with the work done on our CRV. Not only did they repair our front fender, they took the time to clean the interior as well. The car looked like it just came off a car ..." Read more
"Phil and his team did an absolute immaculate job on my Jeep Grand Cherokee. Replaced all parts and did an excellent detailing ..." Read more
"Very Happy with the work performed. Truck looks better than before the accident. I've used Import Paint and Body for more than 30 ..." Read more
"... right decisions and being confident that they would deliver workmanship that lives up to the standards they set and standby. We are happy to endorse them ! We are ..." Read more
"It was not, however the delay was a parts availability issue, not due to the shops delay, and I was kept fully aware."
"They did a great job communicating, car came back in better condition than I left it in, said it would take two weeks and ..." Read more
"... guys did a fantastic job. My car looks perfect and you all were incredibly communicative for the entire process." Read more
"... parts for my neo-vintage truck. Looks brand new. Great communication and empathy with my busted baby. It was nice touch that it had a detail before delivery. ..." Read more
"had to call for updates."

My Experience

Thoughts? You guys are the best! Second time and my paint to the rest of car is the same. Can’t even tell. I’m so impressed with the work. The team there is awesome!

My Experience

Excellent service. On time delivery for vehicle as promised.

My Experience

Asked 3 friends recently for a body shop referral. All 3 recommended Import Paint and Body. Entire staff managed my expectations well. No surprises! Very professional and gave timely updates. Car came back clean and not able to see or feel the repairs! Perfect. Jacob you consistently exceeded in showing a personal investment on each communication. Was not surprised to find out you are third generation. You all take pride in work and reputation.

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

These guys are the absolute best in the industry. And I speak with around 40 years of taking my cars to them.v I have never had to take my car back due to faulty work. These guys don't make mistakes...they just don't!!! I have referred friends and family to them in total confidence. No matter how large or small your damage, Import Paint and Body is the only place to take care of your car. I guarantee that you will not regret the move.

My Experience

I appreciate the quality of the work and how easy Charlie made the process.

Likely to Recommend

Repair Quality

Great job as always.

Customer Service

My Experience

My Experience

Kind staff, honest, fair, and reasonable quotes, quick service, cleaning the car is so generous.

My Experience

My Experience

I absolutely loved my car when it was done. I was so anxious and scared leaving my car with people I didn’t know but Charlie communicated with me from start to finish and made sure I always knew what was going on. My repair went above and beyond my expectations!

My Experience

It's only that our quote was high $300's & the bill was over $500.(pls check!) that was unusual for import Work was amazing! Dr Alison

My Experience

Well done. Car looks brand new. Thanks!!

My Experience

My Experience

The staff at Import Paint and Body are outstanding!! Their attention to the needs of the customer immediately shows the caliber of dedication and genuine care they provide in a time of confusion and need. They work effectively to ensure the customer is educated in the process of making the right decisions and being confident that they would deliver workmanship that lives up to the standards they set and standby. We are happy to endorse them ! We are very satisfied customers. Thank you , Import Paint and Body.

My Experience

Every aspect of Import Paint and Body was 5 out of 5 stars

Likely to Recommend

Repair Quality

Customer Service

everyone was so nice- especially Jacob

My Experience

Most excellent experience! Rover looked exact same as when I drove it off the lot!

My Experience

Great job to Phil, Charlie and Jacob

Likely to Recommend

Repair Quality

Great work Takes longer than expected, but well worth the wait

Customer Service

Excellent

Returned Clean

Likely to Recommend

Repair Quality

There was a few issues during the repair that Phil made sure was addressed and the final completion was very good. Took a few extra trips but all good in the end.

Customer Service

Phil was the one who came in to help