Import Paint and Body

4.8 (331reviews)
86%
6173 E Independence Blvd,  Charlotte,  NC  28212
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Shop AssistantSparkles

In operation 38 years.

Founded and incorporated in 1988 by Loren Koski, Import Paint and Body has grown to become one of the leading autobody repair shops in the Charlotte, NC area. Our business has been built upon the referrals of our customers and our relationships with dealerships across the southeastern United States. While we are an automotive repair facility, we see ourselves first and foremost in the customer service business. Over the past thirty-plus years, our passion has been taking care of our customers by striving to provide first-class quality repairs at fair prices, resulting in lasting relationships with our network of clients.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Genesis
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Reviews (331)

Customers say
Overall Customer Satisfaction
Customers consistently praise Import Paint and Body for exceptional service quality, with many noting their vehicles look better than new after repairs. The shop receives high marks for excellent communication throughout the repair process, with staff keeping customers well-informed about progress and timelines. Professional and friendly customer service is frequently highlighted, with customers appreciating the helpful and knowledgeable staff. Many customers are repeat clients who have used the shop for decades, demonstrating strong loyalty and trust. The attention to detail is exceptional, with customers noting clean interiors and quality paint matching. While most repairs are completed on time, a few customers experienced delays due to parts availability or longer-than-expected timelines.
AI-Generated from reviews written in the last 12 months
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"... between job done & job well done. IPB does the later. IPB team delivers quality results with professional craftsmanship and focus on rebuilding the vehicle ..." Read more
"Man, you guys knocked it out of the park. Period. I mean when youre the best there theres not a whole ..." Read more
"... they took the time to clean the interior as well. The car looked like it just came off a car lot. Will be recommending them to our friends and family." Read more
"Very Happy with the work performed. Truck looks better than before the accident. I've used Import Paint and Body for more than 30 ..." Read more
"Absolutely top notch shop, best in town and Ive ever had. Simply the best"
"... came back in better condition than I left it in, said it would take two weeks and it did. Anytime I called- they were super nice and gave a ..." Read more
"Beautiful work. Completed ahead of time. Great customer service. I highly recommend you."
"Import delivered way above expectations on quality and timing of service. Please continue striving for excelence."
"You took way longer than you said you would to repair the car. I told you I needed the car back before ..." Read more
"Great service. Beautiful work and delivered on time!"
"... guys did a fantastic job. My car looks perfect and you all were incredibly communicative for the entire process." Read more
"... parts for my neo-vintage truck. Looks brand new. Great communication and empathy with my busted baby. It was nice touch that it had a detail before delivery. ..." Read more
"They did a great job communicating, car came back in better condition than I left it ..." Read more
"... the estimate, to picking up my repaired vehicle, the communication is clear, concise and respectful. The finished product has ALWAYS been excellent and ..." Read more
"Amazing professionals, great communicators, and detailed perfectionists. Better than new!"

My Experience

Great job to Phil, Charlie and Jacob

Likely to Recommend

Repair Quality

Great work Takes longer than expected, but well worth the wait

Customer Service

Excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

There was a few issues during the repair that Phil made sure was addressed and the final completion was very good. Took a few extra trips but all good in the end.

Customer Service

Phil was the one who came in to help

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Job well done

Likely to Recommend

Repair Quality

Working with Import Paint and Body has been a seamless and wonderful experience! They did an amazing job fixing my car!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The only paint and body shop to go to. Everyone was so polite and professional from start to finish.

My Experience

We are very happy and satisfied with the body repairs. You are definitely a high quality shop. Charlie and Jacob were a pleasure to work with. My only disappointment was with the delay finishing the work with the contracted calibration. Otherwise, I would give your team an A Plus.

My Experience

Everyone at Import Paint and Body is so kind and helpful. I worked with Phil and he did everything possible to help me. He explained everything clearly and the why behind certain costs which eased my anxiety about the damage and process. Forever grateful for the Import team for making this the easiest process and beautiful restoration of my car.

My Experience

My Experience

My Experience

My car looks great. Thank you

My Experience

This is ellen, everyone was so professional And very knowledgeable and kind to me. My car looks great, thank you!

Likely to Recommend

Repair Quality

It’s Ellen’s car. Import did an excellent job, my car looks great!

Customer Service

They were most professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job with communications (Phil annd Jacob) and work. Especially like that the inside of the car near the area of repair was clean. No dust.

My Experience

My Experience

My Experience

Everything about my experience with Import Paint & Body was excellent from the folks at the front desk to the final look at my vehicle. They were wonderful to work with the and I highly recommend them.

My Experience

Other than your typing,( it is DrUry, not DrVry) the service and craftsmanship are not exceptional. Please do not change the spelling of my name in your records. It makes me feel like a special customer and it reminds me that you are not perfect.

My Experience

My Experience

I’m am MORE than THRILLED with my experiences with u and ur team, this is my second Mercedes that u all have repaired for me and each time I’ve felt like I’m driving a brand new car and am excited to drive it again! I trust u all with the utmost care of mine and anyone I can recommend vehicles and with pleaseure will always send anyone I can ur way! Thanks again so much for such a wonderful experience from front desk, to body shop…basically from beginning to end, dropping my car off to picking it up!!! I was hoping I could leave a review as I wanted to commend u all to hilt of 100th percentile! Thanks again! Jason Dorato

My Experience

Amazing professionals, great communicators, and detailed perfectionists. Better than new!

My Experience

Looks nice .

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