Incaudo's Auto Body

4.9 (309reviews)

100%

(847) 358-2886

639 W Colfax St, Palatine, IL 60067

100%

See Photos

639 W Colfax St
Palatine, IL 60067

Get Directions Website Email

About Incaudo's Auto Body

See Photos

639 W Colfax St
Palatine, IL 60067

Get Directions Website Email

Payment Types

Check

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 4:00 pm
Tue	7:00 am - 4:00 pm
Wed	7:00 am - 4:00 pm
Thu	7:00 am - 4:00 pm
Fri	7:00 am - 2:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (309)

Sort By:
Newest
Rating

274 Customers Rated

5 Stars

83.5% Complete

(258)
4 Stars

4.2% Complete

(13)
3 Stars

0% Complete

(0)
2 Stars

0.6% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0.3% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return, featuring flawless paintwork and meticulous attention to detail. The friendly, courteous, and professional staff created a welcoming atmosphere that turned stressful situations into pleasant experiences. Communication was a standout strength, with customers appreciating regular text and email updates throughout the repair process. Timeliness was frequently highlighted, with several vehicles completed ahead of schedule. Customers also appreciated the thorough interior and exterior cleaning upon vehicle return. A few customers noted minor improvement areas, such as advance notice of Friday closing times and ensuring interior cleanliness upon return, reflecting direct customer observations rather than systemic issues.

Select to learn more

Service Quality
Timeliness
Communication

"... the way. The quality of the work was outstanding—my car looks brand new, with flawless paintwork and attention to every detail. What really stood ..." Read more

"EXCELLENT WORK…car looks new!!! Couldnt be happier. Highly recommend them. 😃"

"Did an absolutely beautiful job replacing my bumper. Seams are all uniform too."

"... require 2 separate claims. Car in and out as scheduled. Beautiful repair and paint job. Price much lower than dealership. Very kind to give me a ride home on a bitterly cold ..." Read more

"Great detail to work. The repairs were outstanding. It was a nice surprise to find they cleaned the interior in addition to ..." Read more

"Repair was done very well and one day before it was estimated to finish. I am very pleased with very professional service."

"Vehicle was ready 2 days before expected"

"My car was finished EARLIER than expected and the communication was excellent so I was able to pick ..." Read more

"... estimate that the work would require 2 separate claims. Car in and out as scheduled. Beautiful repair and paint job. Price much lower than dealership. Very kind ..." Read more

"Thank you for your prompt service"

"Communication is spot on with text messages regarding status of repair. Very good job with the repair."

"Received text updates throughout the process."

"My car was finished EARLIER than expected and the communication was excellent so I was able to pick it up and I was not inconvenienced by not having ..." Read more

"... great job coordinating with State Farm on the claim. Work and communication was hassle free." Read more

"Exellent job communicating ETA , also high quality paint job blending in with existing paint."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... the way. The quality of the work was outstanding—my car looks brand new, with flawless paintwork and attention to every detail. What really stood ..." Read more

"EXCELLENT WORK…car looks new!!! Couldnt be happier. Highly recommend them. 😃"

"Did an absolutely beautiful job replacing my bumper. Seams are all uniform too."

"... require 2 separate claims. Car in and out as scheduled. Beautiful repair and paint job. Price much lower than dealership. Very kind to give me a ride home on a bitterly cold ..." Read more

"Great detail to work. The repairs were outstanding. It was a nice surprise to find they cleaned the interior in addition to ..." Read more

"Repair was done very well and one day before it was estimated to finish. I am very pleased with very professional service."

"Vehicle was ready 2 days before expected"

"My car was finished EARLIER than expected and the communication was excellent so I was able to pick ..." Read more

"... estimate that the work would require 2 separate claims. Car in and out as scheduled. Beautiful repair and paint job. Price much lower than dealership. Very kind ..." Read more

"Thank you for your prompt service"

"Communication is spot on with text messages regarding status of repair. Very good job with the repair."

"Received text updates throughout the process."

"My car was finished EARLIER than expected and the communication was excellent so I was able to pick it up and I was not inconvenienced by not having ..." Read more

"... great job coordinating with State Farm on the claim. Work and communication was hassle free." Read more

"Exellent job communicating ETA , also high quality paint job blending in with existing paint."

David (Honda owner) reviewed 7/30/26

Darlene (Lexus owner) reviewed 7/30/26

Very happy with the results. They did a great job.

Michael (BMW owner) reviewed 7/27/26

Repair was done very well and one day before it was estimated to finish. I am very pleased with very professional service.

Michelle (Chevrolet owner) reviewed 7/7/26

First time at Incaudo’s for repairs. Great job done. They take pride in their work.

Sharon (Ford owner) reviewed 6/29/26

Nice work, communication, pleasant experience

Jennifer (Hyundai owner) reviewed 6/22/26

As always, excellent outcome and service!

Cyndi (Ford owner) reviewed 6/20/26

Great detail to work. The repairs were outstanding. It was a nice surprise to find they cleaned the interior in addition to washing it before pick up. It was like having a new car. Thank you to a friendly staff

Elizabeth (BMW owner) reviewed 6/18/26

Dino did a great job as usual on my car! Always very professional Austin too! Thank you so much. Liz Axelson

Richard (Jeep owner) reviewed 6/15/26

Rebecca (Mazda owner) reviewed 6/8/26

Mary (Nissan owner) reviewed 6/8/26

Joan (Acura owner) reviewed 6/3/26

Repairs are excellent and done as promised.

Franklin (Infiniti owner) reviewed 6/3/26

Gwen (Nissan owner) reviewed 5/22/26

EXCELLENT WORK…car looks new!!! Couldn’t be happier. Highly recommend them. 😃

Very friendly…and kept me updated on each step in the repair process.

Jan (Hyundai owner) reviewed 5/13/26

Attentive service and a great job was done to repair our car. Definitely recommend Incaudo's

Very personable and answered all questions in detail

Robert (Chevrolet owner) reviewed 5/8/26

Very professional job well done

Highly recommended!

Great job by Incaudo’s Auto Body! John and his crew were professional and efficient. Our truck looks amazing. I would definitely recommend this shop to anyone in need of repairs.

John and Austin were kind and courteous. All of our questions and concerns were answered. Highly recommended!

Eva (Hyundai owner) reviewed 5/1/26

Best body shop ever! I have been blessed always having family and people I know and trust around. I moved here and was rear ended and I dont know anyone. State farm referred them and after reading reviews I agreed to their services and I am so thankful! Perfect job, quick, efficient. Keep you updated the whole time and we wont even talk about how perfect Elroy is. Thank you all for great work!

Wonderful quick job. Great customer service and made it all stress free and easy. Very thankful to have found them!

Rhys (Chevrolet owner) reviewed 4/21/26

Job got done in a timely manner.

Kevin (Ford owner) reviewed 4/8/26

Really appreciative. The truck looks great.

Juliet (Honda owner) reviewed 3/30/26

Thank you for your prompt service

Thanks for the prompt work

Thanks for the prompt service

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Incaudo's Auto Body

About Incaudo's Auto Body

Reviews (309)

274 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

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