Incaudo's Auto Body

4.9 (311reviews)
100%
639 W Colfax St,  Palatine,  IL  60067
Payment Types
  • Check
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 2:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (311)

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Good service and fast

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Efficient, courteous staff & high quality work on our vehicle.

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Super nice guys

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My car was in an accident, this was the only shop to take the car. They did a good job with the steering and suspension. As for the paint and body, not so much. First time I went to get the car I left work 2 hours early and drove almost an hour to get there to find scratches on the new fender. They buffed them out and I went back the next day to pick. I’m not happy with it but after seeing that they chipped and dented the paint in the door and touched it up with dark grey paint and all the marring in the paint from improperly wiping down the car I decided to take it home and take care of this my self. Luckily i detail cars on the side so I took it before it could get any worse. They’re parking lot is small so they park the cars close to each other. That’s most likely where the dings and chips came from. The bumper was sticking out and I was missing a mud flap. When I asked about it, the guy said that’s a special order. They rigged a clip to fit into the fender to hold the liner. It’s literally threaded plastic they screwed in and cut the part sticking out. Big gaps and the bottom of the fender stick out. Probably not the best place to take your vehicle for body work. Also my fog light was working. Found it in the trunk with the damaged liner they swapped out. Just seen they didn’t put the clips back under the hood and there’s a huge dimple in the paint on close to the upper corner of the fender. When I open the door I can see the fender wasn’t painted inside. These guys are a joke.

Customer Service

My car was in an accident, this was the only shop to take the car. They did a good job with the steering and suspension. As for the paint and body, not so much. First time I went to get the car I left work 2 hours early and drove almost an hour to get there to find scratches on the new fender. They buffed them out and I went back the next day to pick. I’m not happy with it but after seeing that they chipped and dented the paint in the door and touched it up with dark grey paint and all the marring in the paint from improperly wiping down the car I decided to take it home and take care of this my self. Luckily i detail cars on the side so I took it before it could get any worse. They’re parking lot is small so they park the cars close to each other. That’s most likely where the dings and chips came from. The bumper was sticking out and I was missing a mud flap. When I asked about it, the guy said that’s a special order. They rigged a clip to fit into the fender to hold the liner. It’s literally threaded plastic they screwed in and cut the part sticking out. Big gaps and the bottom of the fender stick out. Probably not the best place to take your vehicle for body work. Also my fog light was working. Found it in the trunk with the damaged liner they swapped out. Just seen they didn’t put the clips back under the hood and there’s a huge dimple in the paint on close to the upper corner of the fender. When I open the door I can see the fender wasn’t painted inside. These guys are a joke.

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My vehicle looks great.

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Had a little miscommunication on when vehicle would be completed, but things turned out fine.

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Thank you very much for the repair

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They did the job well and on schedule. We had a little rocky start because Tesla does not sell parts to other body shops and Incaudo's was unwilling to give an estimate. It turned out that it was a service part that I could buy, so I bought the part and gave it to them with the car. They handled the rest well.

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Austin was a pleasure to work with

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I would recommend this shop to family and friends and I am also calling my insurance company State Farm and tell them how satisfied I was with this shop

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More than satisfied, Courteous from the staff explained what was needed to be done turnaround time was great I would recommend this body shop for any repairs to your car five stars as far as I’m concerned

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Made me feel very comfortable coming in going over what needed to be done with my car again five stars great great customer service

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Great job, done quickly.

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Very helpful

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Excellent job on primary repair and also threw in some buffing off a lot of white paint from car vs side of garage door ... And it.looked surprisingly good

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Especially liked the friendly shop dog

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