International Collision Center
In operation 25 years, 21 years at this location.
International Collision Center is the DC metropolitan’s premier automotive repair shop. Our company specializes in providing a wide range of unique products and services which include collision repair, full service painting, paint less dent and ding removal, and general cosmetic repair. Owned and operated by a family of car enthusiasts, we are fiercely dedicated to providing superb, responsive, and personalized service. At ICC, our goal is to create a unique experience for each and every one of our customers. Our knowledgeable service professionals have years of experience in the automotive industry and will personally consult with you every step of the way from start to finish.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
It is highly unlikely that I will reccomend this shop to anyone.
Repair Quality - 1.5/5.0 -
I'm not satisfied because there was no walk around and a piece is not secured down
Customer Service - 2.0/5.0 -
Everyone was nice over the phone. However I am not satisfied with my end results. For example, when I picked up my car Eli did not specifically go over all the repairs. He simply informed me of the difference between replace and repair. In addition, I had to take my car back because a piece was not secure. Eli neither apologized for the inconvenience of driving 30+ and when I informed him of the issue he said ?that?s it.? I later found out he was one of the managers/supervisors. I do not trust the quality of the work and am not confident that everything was repaired up to standards.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I wasn't totally completely satisfied. Your new notification system is a joke. Once my car was brought in and an estimated completion date was entered into the system, nothing ever changed until I called the day before the notification system said that my car would be ready to find out what time I could pick up my car. Then all of a sudden I was told that no, my car wouldn't be ready the next day, it would be at least another week since you were still waiting on the one and only part that had to be replaced. After the update, I received absolutely NO contact from International Collision until my car was ready.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The actual people were great. Your new automated update system is horrible. I received updates about the progress that was being made on my car when there was no progress being made.
Returned Clean
My Experience - 5.0/5.0 -
not a complaint, just an observation....because I didn't expect the car to be ready until Tuesday according to the 'forecast", I wasn't monitoring the contact sources for information to pick up the car in half the time.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
It was not on schedule.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Really, really nice people, but need to fix the inspection process - replace a blinker, check it works!
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I think that the person I was most impressed with was the gentleman that took me out to my car and gave me my keys with the 2 gift cards. He was more than courteous, polite and sincere. the service was fast and efficient. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Impressed with how easy the whole repair process was. The young man who met us at pick-up to go over all the paperwork was very professional and courteous. AND a Starbucks card?? Nice bonus!